Account Manager

Zencargo•Chicago, IL

40d

About The Position

As an Account Manager at Zencargo, you will act as the strategic partner to fast-growing brands, helping them turn supply chains into a competitive advantage. You will own a portfolio of customers and drive measurable commercial impact through data, technology, and logistics expertise. This is a growth-focused, data-driven role for someone who thrives on building high-value relationships, uncovering opportunities, and being fully accountable for commercial performance. Your Impact: Own your book of business : Drive volume and gross profit growth across your customer portfolio, with full accountability for performance. Build long-term value : Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction. Drive platform adoption : Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools. Strengthen relationships : Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor. Lead strategic conversations : Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data. Collaborate cross-functionally : Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.

Requirements

Commercial & Strategic Skills Proven success in account growth and stakeholder management
Strong strategic thinking and planning capabilities
Data-literate and ROI-focused with ability to translate insights into action
Experience with platform adoption and B2B SaaS-like value delivery in logistics
Soft Skills Excellent communicator and relationship builder
Skilled presenter, confident leading senior conversations
Collaborative, solution-oriented team player
Strong prioritisation and project management ability
Technical Skills Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
Strong understanding of international freight forwarding and supply chains
Comfortable navigating customer data to find value levers

Responsibilities

Manage a portfolio of strategic & SMB US-based accounts
Build and execute strategic account plans with defined growth targets
Increase stakeholder engagement and account penetration
Lead regular Business Reviews and ROI storytelling
Drive proactive platform usage and feature enablement
Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot
Collaborate with Pricing & Procurement on rate optimisation and publishing
Identify upsell/cross-sell opportunities based on customer data and pain points
Own customer communication for escalations and partner with internal teams to resolve root causes
Support aged debt management through AR tool review and customer follow-up