Account Manager

MOO•East Providence, RI

1d•Hybrid

About The Position

MOO, established in 2006, is a company with over 400 employees that creates print and digital products for businesses of all sizes. With global headquarters in London, UK, and additional premises in Dagenham, Boston, MA, Denver, CO, and East Providence, RI, MOO aims to provide great design for everyone. The company's Business Services offering provides an online platform for businesses to create and scale their print products, serving clients from robust corporations to creative resellers. To support the growth of MOO Business Service in North America, the company is seeking an exemplary B2B Account Manager in their East Providence location. This role involves onboarding and inspiring new business clients and growing the existing business services base. The Account Manager will be part of a sales team of 6-7 reps, including Account Executives, Account Managers, and a Sales Manager, collectively responsible for onboarding and growing existing business services accounts and ensuring a seamless client experience. As the primary contact for MOO for Business clients, the Account Manager will understand their business, act as an internal advocate, and deliver exceptional customer experience. Key aspects of the role include proactively influencing activity and growth within their book of business and ensuring customer retention. The ideal candidate will be committed to providing the best client experience through fantastic service and demonstrating sales acumen to grow the account base via proactive outreach. They should be driven, a team player, and energetic about their future with MOO. The successful candidate will report to a US-based Sales Manager and collaborate with Account Executives, Design Services, and Customer Success teams to support and grow relationships within MOO's existing Business Services accounts.

Requirements

You’re not afraid of picking up the phone and making purposeful connections with your clients daily
You are goal-oriented, and like to chase an ambitious target
You learn new tech platforms quickly, and thrive in a hybrid work environment
You enjoy research and planning to develop strong long term relationships with clients
You are coachable and enjoy learning new skills and strategies
You’re professional, friendly, and helpful on the phone and in writing
You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions
You are organized and disciplined in your day to day processes
You're OK with ambiguity and have a growth mindset
You have an interest or background in design and print
You enjoy a challenge and aren't afraid to try something new
You thrive in a team setting and working closely with your peers towards personal and professional growth

Nice To Haves

Previous phone or in person sales experience, specifically in account growth and retention
Basic knowledge of design/print
Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems
Bi-lingual capabilities

Responsibilities

Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
Serve as first point of contact for your accounts predominantly over the phone and via e-mail
Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
Maintain clear and accurate records of customer interactions and notes within our CRM systems
Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
Achieve monthly revenue and retention targets
Meet and exceed daily outbound activity requirements
Engage in weekly coaching sessions and 1:1s with your manager
Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions