Account Manager

Cotiviti

5d • $100,000 - $135,000 • Remote

About The Position

Cotiviti is looking for an enthusiastic and dedicated Account Manager (AM) who is motivated to support the transformation and improvement of our nation’s healthcare system through the use of healthcare consumer engagement. The AM role is a critical, client-facing position with both internal- and external responsibilities. The AM is assigned ownership of an existing set of accounts and has primary responsibility for maintaining and increasing revenue within their assigned accounts. This includes the upsell of Consumer solutions through “farming” within their assigned account base. The AM also owns all satisfaction, renewal, and retention efforts. The AM is also responsible for building and executing on strategic account plans specific to their assigned accounts. The Account Managers are managed by the Vice President of Sales Management.
Cotiviti is a dynamic, growing healthcare analytics company and our clients include most of the nation’s health insurance plans as well as prominent employers, provider organizations and health benefits brokers. We are working at the center of healthcare innovation and improvement.

Requirements

• Bachelor’s degree in relevant field or equivalent.
• Proven client relationship/account management skills and ability to be viewed as a trusted advisor.
• A minimum of 5-7 years client management, account management, consulting or business development / sales experience, with 2-4 of those years being in the Healthcare industry e.g. healthcare data analytics; health plan or third party administrator; insurance / health benefits broker; health benefits administration at an employer; healthcare software; care management, case management or utilization management services; provider side experience (hospital system, medical practice, dental practice, home care, hospice, etc.)
• Demonstrated ability to identify needs or opportunities then research and develop proposals based on review and analysis of contracts, product offerings, operations, and an understanding of clients’ needs.
• Excellent computer skills in Microsoft Word, Excel, PowerPoint and Outlook are a must.
• Willingness/availability to travel up to 25% - 40% is required.

Responsibilities

• Develop and implement Sales plans that result in maintaining and renewing YoY revenue within assigned accounts.
• Actively “farm”, prospect, and sell Consumer Engagement solutions within assigned accounts.
• Develop account plans that supports the client strategy for revenue retention and growth.
• Lead planning sessions internally and develop presentations for the clients that summarize realized value, new offerings and additional opportunities.
• Customarily and regularly conducts in‑person sales activities at client locations, including meetings, presentations, and negotiations, with the primary purpose of obtaining renewals, upsells, or new contracts for services.
• Establish, develop and maintain manager, director and executive-level relationships at client organizations Build rapport through day-to-day account management, consultative advising and creative relationship building.
• Create opportunities to involve other Cotiviti personnel to interact with the account - including executive, clinical operations, product and other functions.
• Lead renewal process for assigned accounts including negotiation and close of renewal contracts.
• Drive referenceability in customer base - ensuring that each customer is willing/able to support sales processes through on-site or telephonic references.
• Identify opportunities for customer success stories, presentations, and PR, as appropriate
• Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Benefits

• Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees