Account Manager | Remote | AirStrip

NantHealth•San Antonio, TX

8d•Remote

About The Position

AirStrip is adding an Account Manager to our product development team. As an Account Manager you foster and manage the relationship with our clients and are responsible for advancing the utilization and operational efficiency of AirStrip systems and solutions. In this role, you'll ensure the services and support that you provide contribute to the success of our Company mission. You'll gain fulfillment by coordinating with and supporting the account and project management activities required to deliver valuable relevant solutions and you'll directly impact the development of project schedules and provide pre-sales support. This is a remote role that offers the opportunity to work remotely within the United States, additionally requiring up to 75% travel.

Requirements

Bachelor's Degree required
3 years’ experience in related field
Demonstrated experience with successful interaction between customers and vendors
Strong ability in problem solving and troubleshooting with a firm commitment to quality
Proven track record of leadership ability
Excellent communication, leadership, problem solving and analytical skills
Experience working in a team-oriented collaborative environment
Ability to rapidly adapt and respond to changes in environment and priorities
Ability to elicit cooperation from senior management and other departments
Demonstrated proficiency in Word, PowerPoint and Excel
Ability to speak/present to groups that may include other AirStrip team members, customers, hospital leadership and physicians
Willingness to travel with overnights, as high as 50 - 75% travel requirement to client locations and corporate offices.

Nice To Haves

Sales and Account Management experience preferred
Familiarity with Salesforce preferable

Responsibilities

Own and foster client relationship
Prevent churn of current accounts and improve client retention
Upsell additional functionality and expansion of current functionality at existing client sites
Expand AirStrip within the health system of existing clients
Upgrade all Legacy clients to AirStrip ONE
Lead new installs of AirStrip ONE supporting Project Management to include assist in setting priorities, understand the business application, and coordinate technical install meetings of all new AirStrip installations.
Perform overall account management and act as an escalation point for AirStrip and the Client
Interact with Sales Department (internal and partner companies) and third-party system vendors
Provide pre-sale support through leveraging transformation team members and another team within AirStrip
Manage installed customer base for customer satisfaction and receive customer feedback and enhancement requests.
Sustain a commitment to excellent customer service and ensure clients realize the full potential of the technology as evidenced by utilization and feedback
Support trade shows and company meetings as needed
Manage small projects with support of PMO
Demonstrate strong communication and human relationship skills
Manage process and resources with excellent organizational skill
Identify issues and concerns and communicate them to leadership.
Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization.