Account Manager

dentsu•New York, NY

6d•$68,000 - $110,400•Hybrid

About The Position

The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. Key Responsibilities: The Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. They are the "glue" who bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status. By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle. This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Requirements

Bachelor's degree required
3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of: Online and offline creative development and production
Digital Marketing
Multi-channel/Integrated Marketing
Campaign management of large, complex email initiatives
Operations Management, including leading status calls and traffic management of campaigns and resource capacity
Relationship/Client Management
Accountability, attention to detail, decisiveness, and strong work ethic
Ability to multi-task and work well in a fast-changing environment
Ability to think operationally and strategically; analyze issues, use sound judgment

Nice To Haves

Experience with marketing automation or customer engagement platforms. Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

Responsibilities

day-to-day execution of our clients' marketing strategies
bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time
key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status
ensuring marketing and support activities are executed in a timely and efficient manner