Account Manager

Direct Travel

4h•Remote

About The Position

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! This is a remote position, reporting to the Director of Account Management. To best support our team and customers, this role will work regular business hours aligned to the West Coast: 8:00 a.m. – 5:00 p.m. Pacific Time (PST).

Requirements

Bachelor's degree in business-related field OR equivalent experience
3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment.
Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment
Demonstrated ability to influence corporate client decisions
Ability to think strategically, and manage and align inter-organizational expectations
Strong problem-solving skills with a focus on innovative and creative solutions
Excellent relationship-building skills
Exceptional communication and presentation skills
Analytical mindset with the ability to translate data into actionable insights
Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook
Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.).
Proven track record in client relationship management and revenue growth.
Self-motivated, organized, and able to manage multiple accounts and priorities.

Nice To Haves

SalesForce CRM experience an asset
Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred.

Responsibilities

Client retention
Managing all existing client contract terms including Negotiations for contract renewals or extensions and amendments
Implementation
Business consolidation and growth opportunities
Selling additional value-added products and services
Managing client profitability
Conducting business reviews
Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions.
Provide consulting services to clients for Travel policy development
Provide consulting services to clients for The negotiation, creation and maintenance of airline, car rental and hotel programs
Capturing all relevant client related data and opportunities in CRM
Consistently uphold the company’s vision and values while ensuring the customer experience is in focus.
Work well in a team environment