Account Manager

Celigo

27d•$70,000 - $100,000•Remote

About The Position

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.

Requirements

3+ years of experience in account management, customer success, sales, or another client-facing role
Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
Experience working with cross-functional teams to deliver customer solutions and outcomes
Proven track record of supporting customer renewals, retention, and revenue growth
Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)
Experience conducting customer meetings, business reviews, and value-driven conversations
Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
Negotiation and influence skills to support renewals, expansions, and customer advocacy
Adaptability and resilience in a dynamic, evolving business environment
Ability to handle difficult conversations professionally while maintaining positive customer relationships

Nice To Haves

Experience in a B2B environment; SaaS or technology industry experience strongly preferred

Responsibilities

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong, long-term client relationships
Understand customer goals, challenges, and business needs
Drive customer adoption, engagement, and overall satisfaction
Manage renewals and proactively address retention risks
Identify and develop upsell and cross-sell opportunities
Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
Track account health, usage, and performance metrics
Conduct regular check-ins, business reviews, and success planning with customers
Resolve issues and escalate when necessary to ensure timely resolution
Maintain accurate account information and activity in CRM systems