Account Manager, South Central – USA
About The Position
The Account Manager, South Central – USA, for North America Wholesale is responsible for building and maintaining strong relationships with wholesale customers while driving sales growth and customer satisfaction. This role serves as the primary contact for assigned accounts, ensuring customers receive exceptional service, timely support, and strategic business solutions. The Account Manager works closely with internal teams, including Sales, Operations, Customer Service, and Logistics, to deliver an outstanding customer experience and achieve revenue targets within South Central USA, Texas and Oklahoma. This is a remote role, based in Texas. Candidates must be located in a major city or within a reasonably commutable distance to a major city and airport.
Requirements
- Bachelor's degree in Business, Marketing, Commerce, or a related field preferred
- 5+ years of experience in account management, sales, business development, or customer relationship management
- Experience in wholesale, retail, consumer goods, distribution, or related industries preferred
- Strong ability to build relationships, sell, influence, and negotiate
- Highly organized, and have excellent attention to detail
- Able to operate independently
- Passionate about building relationships, and able to dive in and drive brand awareness
- Strong relationship-building and customer service skills
- Excellent verbal, written, and presentation communication skills
- Proven ability to meet sales targets and manage multiple accounts effectively
- Strong negotiation, problem-solving, and conflict-resolution skills
- Proficiency with CRM systems and Microsoft Office Suite
- Strong organizational skills with attention to detail
- Ability to analyze sales data and identify growth opportunities
- Self-motivated with the ability to work independently and collaboratively
Responsibilities
- Developing and maintaining long-term relationships with wholesale customers
- Serving as the primary point of contact for assigned accounts and respond to customer inquiries in a timely manner
- Conducting regular business reviews with customers to understand needs, challenges, and opportunities
- Resolving customer concerns and escalate issues when necessary to ensure customer satisfaction
- Maintaining accurate customer records, account activity, and communications within the CRM system
- Achieving and exceed assigned sales, revenue, and margin targets
- Identifying opportunities to increase sales through upselling, cross-selling, and product expansion
- Collaborating with customers to forecast demand and develop growth strategies
- Prospecting and onboard new wholesale accounts as required
- Preparing and deliver sales presentations, proposals, and pricing recommendations
- Coordinating with internal teams to ensure accurate order processing and timely delivery
- Monitoring inventory availability and communicate product updates to customers
- Supporting customers with pricing, product information, promotions, and order status inquiries
- Ensuring contract terms, pricing agreements, and service expectations are adhered to
- Staying informed about industry trends, customer needs, and competitor activities
- Providing market feedback and customer insights to support business planning and product strategies
- Identifying opportunities for process improvements that enhance customer experience and operational efficiency
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- 24/7 Employee Assistance Program (EAP)
- Immediately vested 401(k) retirement savings plan matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase Program (ESPP), where applicable
- Paid time off
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
