Account Manager

Covius

1d•$56,000 - $70,000

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary This position will be responsible for managing client relationships and accounts in the Client Relations division of NTC and serves as the primary communication liaison between the organization and their assigned portfolio of clients.

Requirements

Experience in Mortgage workflow technology, processes, and procedures.
Strong verbal and written communication skills.
Demonstrate an understanding of contracts, contract amendments, and negotiation tactics.
Adept at conducting research on project-related issues and products.
Able to learn, adapt and shift priorities, demands and timelines through analytical and problem-solving capabilities.
Document generating and print fulfillment experience.
Previous experience in managing relationships with C-level executives.
Commitment and ability to cultivate a diverse and inclusive work environment.
Bachelor's degree or higher in business, or related studies required.
Equivalent experience may be substituted in lieu of education.
Minimum 5 years’ experience in title, mortgage, or financial industry preferred.
At least 2 years’ experience managing a team.

Responsibilities

Serve as the primary contact for all matters specific to the assigned portfolio of clients.
Acquire and develop a deep understanding of the NTC mortgage services product suite and product process flows to enable proficient communication.
Coordinate daily services and activities to meet and exceed client expectations.
Develop and maintain meaningful relationships at multiple levels within assigned accounts by assessing needs, delivering solutions, and maintaining a keen understanding of the client’s business and service requirements.
Work closely with the establishment and production teams to keep them apprised of upcoming needs and to ensure that our solutions and services continually meet the needs of our clients.
Participate in on-site and virtual client audits as necessary.
Drive client satisfaction by proactively managing accounts over the phone and occasionally in person, securing successful client retention and growth as well as maintaining client satisfaction to ensure satisfactory scorecards.
Assist in developing presentations to demonstrate and reinforce the company’s value proposition.
Identify and create opportunities for additional growth of the account by leveraging the company’s products and services.
Customarily and regularly exercises the use of independent discretion and judgment regarding matters of significance.
Evaluate and compare possible courses of action and make recommendations based on various possibilities.
Advise management as applicable on matters related to account management and client services.
This position requires frequent travel up to 5%.
Perform other related duties as assigned.