Account Manager

Standard Calibrations•Chesapeake, VA

12d

About The Position

Job Summary The Account Manager is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of SCI’s product and service solutions for customers in accordance with customer needs and company processes. Role and Responsibilities Managing activities in support of assigned customer tiers in accordance with customer requirements Assist customers through email, phone, video conference and/or in person meetings Ensure timely and successful delivery of solutions in accordance with customer requirements Position SCI’s value-proposition and build long-term client relationships CalCloud onboarding and Customer adoption of CalCloud software Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal) Manage equipment TAT expectations and update customers regarding equipment status Remain up-to-date on job knowledge by participating in technical and professional training Responsible for Recall Success for assigned customers Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required Support Account Management Supervisor with Tier 1 customers as needed. Responsible for Clean Room Recall program, Fixed Price Quoting, CRM data entry for Clean Room Fixed Price Quotes and Sales Orders, Quote Follow up, and other general duties that this role is responsible for calibration customers.

Requirements

Associates degree and at least 2+ yrs. work experience in account management and customer service
Previous customer services and/or account management experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects while maintaining attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Self-motivated and able to thrive in a FAST-PACED environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritize competing tasks
Critical thinking and problem-solving skills
Excellent time management skills
Proficient with Microsoft Office Suite, Google Apps, OneDrive or other collaborative software
Must be able to pass a pre-employment drug screening
Team Player
People Skills
Takes Initiative
Customer Focus
Multitasking
Attention to Detail

Responsibilities

Managing activities in support of assigned customer tiers in accordance with customer requirements
Assist customers through email, phone, video conference and/or in person meetings
Ensure timely and successful delivery of solutions in accordance with customer requirements
Position SCI’s value-proposition and build long-term client relationships
CalCloud onboarding and Customer adoption of CalCloud software
Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal)
Manage equipment TAT expectations and update customers regarding equipment status
Remain up-to-date on job knowledge by participating in technical and professional training
Responsible for Recall Success for assigned customers
Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required
Support Account Management Supervisor with Tier 1 customers as needed.
Responsible for Clean Room Recall program, Fixed Price Quoting, CRM data entry for Clean Room Fixed Price Quotes and Sales Orders, Quote Follow up, and other general duties that this role is responsible for calibration customers.