Account Manager

Versant • Orlando, FL

12d • $56,000 • Remote

About The Position

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion , SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe. As an Account Manager, you will support our SportsEngine platform by delivering exceptional service to our existing customers. In this role, you will play a key part in driving renewals, promoting product and feature add‑ons, increasing customer engagement, and cultivating customer referrals—all while collaborating effectively as a strong team player.

Requirements

• Minimum of 2 years of experience in sales, account management, and/or customer service
• Willingness to travel periodically to meet with partners and customers
• Strong written and verbal communication skills
• Proven ability to drive results through phone‑based engagement
• Strong work ethic with effective time‑management skills to support growth within your territory
• Demonstrated ability to manage multiple priorities with consistent, timely follow‑through

Nice To Haves

• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always over deliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no “paved path”
• Sales experience within software (SaaS) or web-based applications is preferred
• Experience using salesforce.com or similar CRM system is preferred
• A self-starter and problem solver, a team player
• Strong knowledge of the sports landscape and sport specific to this role

Responsibilities

• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Assist customers with the setup and activation of their account.
• Build strong, consultative, strategic relationships with customers that result in business growth
• Confidently ask discovery questions to fully understand needs/wants of each account
• Encourage the increase of product usage and revenue growth from each account
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Respond to all inbound sales and service inquiries/requests from current clients in timely manner
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
• Assist new team members with training and platform/process knowledge
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
• Other job-related duties as assigned

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees