Account Manager

INHABIT IQ•Mason, OH

11d•Onsite

About The Position

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. RentalGuardian is Inhabit’s leading insurance product offering within their vacation short-term rental division; we provide vacation protection solutions built for the vacation rental industry. RentalGuardian partners with InsureStays (dba Sandhills Insurance Group), a licensed insurance agency, and nationally recognized underwriters to provide products best suited to the needs of the short-term rental industry. These products include travel insurance, property protection and a liability protection bundle, which protects the property manager and homeowner. RentalGuardian is looking for an Account Manager to drive exceptional client success and long-term partnerships. Account Manager will be responsible for developing and maintaining long-term relationships with company accounts and driving business development & client acquisition strategies. Additional responsibilities will include account training & education,

Requirements

2-5 years of account management, sales or customer service experience in technology services or similar field.
1+ years of customer engagement experience to include frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to face.
Strong interpersonal and communication skills (verbal and written) to build rapport with existing and prospective clients.
Ability to prioritize and multi-task, including navigating through multiple business applications.
Demonstrated experience analyzing data, identifying trends, and recommending solutions.
Experienced in technology, giving online demos and online scheduling software
Proficiency in Microsoft Office (Excel, Word and PowerPoint. Google Suite skills preferred.

Responsibilities

Manage the account lifecycle, including onboarding, growth, and renewal. This involves ensuring a smooth integration process for new clients, identifying opportunities to increase revenue for the client and RentalGuardian, and facilitating contract renewals.
Manage a portfolio of assigned accounts to achieve revenue targets and client satisfaction. This includes understanding client’s needs, challenges, and goals.
Develop and maintain strong relationships with key contacts within client organization through regular communication, meetings, and presentations.
Proactively identify and address client needs, recommending solutions and ensuring successful implementations.
Monitor and analyze client usage of products or services to identify opportunities to increase production and revenue.
Upsell or cross-sell products or services to existing clients.
Communicate effectively with clients, both verbally and in writing, to understand their needs and keep them informed. This would involve email updates, phone calls, presentations, and in-person meetings.
Collaborate with internal teams (e.g., sales, marketing, customer service) to ensure a seamless client experience.
Coordinate with other departments to resolve client issues and deliver on promises.
Liaise on cross-sell initiatives and product growth drives across the Inhabit IQ ecosystem. Lead such initiatives for RentalGuardian.
Track and report on key performance indicators (KPIs) related to sales and account growth like revenue, profitability, customer satisfaction on a quarterly basis. This helps measure the success of your client relationships and identify areas for improvement.
Analyze account data to identify trends and opportunities for upselling, cross-selling, and account growth. Use available information to develop targeted strategies for growing assigned clients' business with RentalGuardian.
Present Quarterly account review to the leadership team.
Participate in sales activities to support the acquisition of new accounts, including lead generation, qualification, or participation in sales pitches.
Stay up to date on industry trends and competitor offerings to ensure competitive advantage.
Understand assigned clients' needs and position RentalGuardian solutions effectively.