Account Manager

Lumanity•Yardley, PA

26d

About The Position

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionizing how value is generated, demonstrated, and communicated. The Account Manager will ensure successful management of accounts on a day-to-day basis from the execution to completion of client projects. As the Account Manager, you serve as the primary client contact and will be responsible for facilitating and tracking projects and financial deliverables and work closely with the project team members to communicate client needs and expectations, ensure timelines are developing, and potential issues are identified and resolved.

Requirements

Bachelor’s degree
4 plus years of account management experience in the pharmaceutical or healthcare industries
Ability to travel as needed
Excellent project management skills, including organization, prioritization, and delegating
Demonstrated understanding of the clinical development process and strategic communication planning
Excellent financial acumen

Responsibilities

Prepare for and lead internal and client status meetings
Understand and ensure the team follows all client required standard operating procedures and requirements
Alert other internal departments of resourcing needs
Draft scope of work and budgets based on client direction and ensure internal alignment and approval before submitting to client for review/approval/processing
Monitor and adhere to approved budgets
Report budget changes (i.e. change in scope that may lead to overage) to the client in a timely manner
Maintain accurate financial spreadsheets to support internal and client needs
Submit invoices, accruals, etc. in a timely manner consistent with both internal and client directed SOPs
Prepare for and is accountable for actions discussed in monthly revenue and forecasting meetings
Provide timely and accurate project status updates and client requested reports
Actively strive to drive organic growth on assigned accounts by developing and maintaining excellent, positive client relationships and providing a high-quality service
Support and guide junior members of the team; provide training and mentoring on administrative and process-related tasks as required
Work efficiently with members of the Meeting Planning department in a proactive and organized manner to ensure proper coordination and execution of virtual and live events