Account Manager - Valet Services - Jefferson Cherry Hill & Jefferson Washington Township

Towne Park•Cherry Hill, NJ

18d•$57,600 - $86,400•Onsite

About The Position

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. This role is responsible for driving business metrics and performance measurements to ensure effectiveness, high performance, and compliance. The Account Manager must demonstrate the ability to improve the financial performance and profitability of the account, understand contractual agreements to maximize opportunities, and positively influence metrics for forecasting, productivity, claims, customer service, and turnover. Key responsibilities include managing scheduling, overtime, tip reporting, and timekeeping for associates, ensuring timely and accurate forecasts, payroll, and accounting reports, and effectively utilizing Towne Park's standardized business systems and policies. The role also involves active engagement in recruitment and hiring, fostering an environment that retains talent, responding to associate feedback, providing proper orientation and training, recognizing and developing high performers, conducting performance appraisals, and practicing positive discipline. Service management includes ensuring consistent guest/patient service delivery, efficient labor allocation, and planning for seasonal variances. Client relations involve developing cohesive working relationships, maintaining regular communication, ensuring team focus on client objectives, and capitalizing on opportunities to grow Towne Park's business. The Account Manager must also fully understand and utilize Towne Park's systems for asset and expenditure control, maintain a clean work environment, and cooperate with management and coworkers. Safety and risk management are critical, requiring adherence to safety procedures, prompt reporting of accidents and incidents, proper equipment operation, and ensuring associates are trained in safety and loss prevention. The role also involves timely and accurate claims reporting, cooperation with the Risk Management department, and consistent application of the progressive disciplinary process. Sales responsibilities include maintaining relationships with present clients for references and leads, advising leadership and sales teams of changes in client ownership or management, and monitoring existing clients for internal growth opportunities.

Requirements

Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience.
Knowledge of general business practices including accounting, human resources and customer service.
Must be able to drive manual transmission.
Must have and maintain a valid driver’s license and clean driving record.
For insurance purposes, must be at least 18 years of age.
Must be able to pass a criminal background, MVR and drug screen.
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
Demonstrated work ethic, drive, energy, and persistence to achieve goals.
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
Written and verbal communication skills to effectively address all levels within the organization.
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails.

Nice To Haves

Associate’s degree preferred

Responsibilities

Oversees one Towne Park account, responsible for financial, guest/patient satisfaction, and client satisfaction objectives.
Drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
Improves the financial performance and profitability of the account.
Manages scheduling, overtime, tip reporting, and timekeeping for associates.
Ensures forecasts, payroll, and accounting reports are on time and accurate.
Utilizes standardized business systems and ensures compliance with policies and procedures.
Engages in recruitment and hiring processes.
Fosters an environment that retains talented associates.
Responds proactively to associate feedback and suggestions.
Ensures new associates receive proper orientation and on-the-job training.
Recognizes great performance and provides opportunities for growth.
Trains and coaches individuals and teams needing improvement.
Identifies talent and helps develop future leaders.
Conducts regular performance appraisals and provides feedback and coaching.
Practices positive discipline and provides accurate and timely performance documentation.
Delegates decision-making and other responsibilities appropriately.
Ensures the guest/patient service experience is delivered consistently on all shifts.
Efficiently allocates labor resources to support service delivery.
Forecasts and plans for seasonal variances in business to ensure proper staffing levels.
Understands client service standards and integrates Towne Park’s standards.
Ensures Towne Park is helping to drive client service metrics/measurements.
Develops cohesive working relationships with clients’ staff members.
Maintains regular meeting rhythms and communication channels with the client.
Maintains a high level of visibility at the site.
Focuses the team on exceeding client expectations.
Builds client loyalty and creates a net promoter of Towne Park.
Understands and utilizes systems provided by Towne Park to control assets and expenditures.
Trains others or ensures they are trained to properly use provided systems.
Maintains a clean, neat work environment.
Completes all tasks in a timely manner as instructed.
Cooperates with management and coworkers to ensure services are adequately maintained.
Treats clients and associates with courtesy, respect, and dignity.
Maintains strict confidentiality of associate and client information.
Understands and follows safety and security procedures.
Practices preventative safety procedures.
Reports all accidents and incidents immediately.
Uses only equipment trained to use and operates all equipment safely.
Reports all potential high-risk areas and safety concerns.
Ensures all associates are adequately trained in safety and loss prevention procedures.
Ensures claims are reported timely and accurately and cooperates with the Risk Management department.
Follows the progressive disciplinary process for at-fault claims and safety violations.
Promptly responds to any concerns regarding workplace safety.
Follows procedures for reporting on-the-job injuries and manages worker’s compensation cases.
Adheres to Towne Park employment and payroll policies and procedures.
Maintains relationships with present clients to obtain references and leads for new opportunities.
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes.
Advises Leadership and Sales of any changes in position at the client location.
Monitors existing client’s business for internal growth opportunities.