Account Manager

Payroll Solutions•Wausau, WI

10d•Hybrid

About The Position

What's the role? The Account Manager has primary responsibilities as the "Customer Advocate" and main point of contact for assigned clients in communicating, processing, administering, troubleshooting, advising and solving issues related to payroll and benefit administration. Directly, and cross-functionally, the person in this position assures (for assigned clients) accurate and timely payroll processing, advises on best practices and payroll and benefits compliance, enhances the use of the client's isolved HCM system by all key stakeholders, and responds to clients' employee questions via email. Ability to handle multiple company payrolls, work quickly and accurately in a fast-paced environment is required. This includes: Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution. Through proper communications channel, address issues related to: (1) effectively use the isolved HCM system, (2) answering payroll, benefit/HCM- and timekeeping-related questions, (3) answer payroll and benefit related questions from client contacts and employees via email and (4) develop, modify, and enforce payroll policies. Remain current on (1) payroll-related, multi-state wage and hour, tax related and payroll-tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments. Provide expertise regarding new/enhanced applications to the client. Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc. Ensure client information and employee data is accurate and up to date in the HCM system. Organize, enter, and assure all payroll-related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross-functional team. Send pre-process reports and related information to the client for approval, if applicable. Approve and submit payroll on behalf of client. Maintain total confidentiality with customer information. Ability to learn HR practices to further personal career pathing. Continuously improve and effectively contribute to a continuous improvement work culture. Stay current with changing technology, including software programs. Uphold, support, and promote all company policies and procedures. What experience and skills do I need to be successful?

Requirements

Education and Experience – Associate's Degree (A.A) in Accounting, Human Resources or similar from a two-year college or university required; Bachelor's Degree preferred; and a minimum two (2) - five (5) years' related experience and/or training.
Communication – Proven effective oral and written communications skills.
Technology – Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer. Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality.
Relationship Development – Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
Multitasking – Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services. Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment. Be detail-orientated, accurate and organized.

Nice To Haves

Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable

Responsibilities

Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution.
Through proper communications channel, address issues related to: (1) effectively use the isolved HCM system, (2) answering payroll, benefit/HCM- and timekeeping-related questions, (3) answer payroll and benefit related questions from client contacts and employees via email and (4) develop, modify, and enforce payroll policies.
Remain current on (1) payroll-related, multi-state wage and hour, tax related and payroll-tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments.
Provide expertise regarding new/enhanced applications to the client.
Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc.
Ensure client information and employee data is accurate and up to date in the HCM system.
Organize, enter, and assure all payroll-related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross-functional team.
Send pre-process reports and related information to the client for approval, if applicable.
Approve and submit payroll on behalf of client.
Maintain total confidentiality with customer information.
Ability to learn HR practices to further personal career pathing.
Continuously improve and effectively contribute to a continuous improvement work culture.
Stay current with changing technology, including software programs.
Uphold, support, and promote all company policies and procedures.

Benefits

long-term job stability
work-life balance to support raising a family
significant opportunity to grow your career within the company
Onsite, hybrid, or remote work arrangements.
Competitive medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid Time Off (PTO).
401k employer matching program to save for retirement.
Tuition reimbursement and professional growth opportunities through continuing education.
Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
Bonuses for helping with business development leads.
Incredible potential for upward mobility and career growth.