Account Manager- Alaska Airlines

Menzies Aviation•Orlando, FL

13h•Onsite

About The Position

The Account Manager is responsible for assisting the operational team in delivering excellent and safer performance in ground handling service functions at a high-volume international airport. This role involves implementing company policies and procedures, ensuring service delivery meets airline contract requirements and budget constraints, and upholding safety and security standards according to international aviation regulations and Menzies' Health & Safety guidelines. The position requires monitoring performance, correcting shortfalls, liaising with various airport stakeholders, providing reports and service delivery measurements, and leading the management team to develop their skills. The role also includes working shifts as required, reporting deficiencies, suggesting improvements, and adhering to all security procedures. Additionally, employees have a duty of care for their own and others' health and safety, and the company prohibits alcohol and drug misuse, conducting regular testing.

Requirements

Financial management skills awareness.
Able to communicate effectively with senior level personnel.
Able to work with a multinational work force, and to adjust to the local conditions of the station.
A working knowledge of the IATA Standard Ground Handling Agreement.
Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
Able to support other stations as required and ensure own station responsibilities are covered with on leave.
Ground Handling experience at a high-volume international airport.
Excellent knowledge of cargo/ramp GSE.
High School Graduate or better.
Must pass pre-employment background and drug test.
Must obtain a US Customs Seal.
Must possess a valid State Driver’s License.

Responsibilities

Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
Ensure service delivery to customer airlines is according to the airline contacts, and within the agreed budget level.
Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
Monitor performance, taking action to correct any shortfalls.
Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
Provide reports as required, and service delivery measurements.
Provide leadership to the management team, developing their skills.
Work shifts as required by the business.
Report any significant deficiency in our products, materials and documents.
Suggest any improvements to working practices, especially those relating to safety and security.
Follow all security procedures as required.
Perform other duties as assigned.