Account Manager

BrightView Landscapes, LLC•Southlake, TX

63d

About The Position

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. Can you picture yourself here? Here's what you'd do: The Account Manager is the primary contact for clients. This role builds long-term relationships that fosters client satisfaction and retention, grows the portfolio the right way through ancillary sales and price increases, and ensures quality service.

Requirements

Associate degree in a business-related field or equivalent experience.
Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.
Effective written and verbal communication skills.
Ability to coach, develop and foster a teamwork environment.

Responsibilities

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
Develop accurate estimates and takeoffs for both new and existing clients as needed
Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner
Generate referrals from existing client base and communicate to the Business Developer
Develop and maintain long-term relationships with clients focusing on all pertinent points of contact
Develop and maintain a schedule to perform "site walkthroughs" during formal meetings with customers to ensure quality and service expectations are met
Lead and facilitate the resolution of client issues or concerns as needed
Ensure renewals of each account within the assigned client portfolio
Proactively listen to potential site enhancement needs of existing clients
Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met
Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio
Promote compliance of all safety regulations and policies
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
Maintain satisfactory accounts receivable levels and CRM account notes as appropriate
Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information
Other tasks and duties as assigned by Branch Manager