Account Manager

HASC PERSONNEL SERVICES INC•Pasadena, TX

About The Position

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast, providing training, occupational medicine, and innovative industry solutions. The Account Manager will build relationships with customers and act as a liaison within the organization to identify opportunities, convey information, ensure understanding, and develop strategies for growth, retention, and successful implementation. The Account Manager is responsible for developing long-term relationships with a portfolio of assigned clients to ensure optimum use and satisfaction with our HASC solutions – training, occupational health, and industry solutions. This role is responsible for leading all business development needs, including conducting market research, analyzing current products and services, seeking opportunities to increase customer engagement, and increasing sales and market share.

Requirements

3-5+ years of sales experience working in or supporting the petrochemical (downstream), training, or occupational health industries
5+ years of proven successful account, program, or product management experience; including new product/program launches
Action-oriented with experience using critical thinking and creative solutions for problem-solving
Strong computer skills, including Microsoft Office Suite
Highly developed and persuasive written and oral communication skills
Exceptional presentation skills, ability to express technical and nontechnical concepts clearly and concisely
Excellent planning, organizational, execution, and time management skills with the ability to determine priorities, set goals, meet deadlines, and work within a budget
Goal-oriented self-starter with an innate drive to succeed and take initiative
Proven ability to work under pressure and make effective decisions in constantly changing environments
Flexibility to work various hours in the office and the field, as well as travel as needed (may include early mornings, evenings, and weekends occasionally)

Nice To Haves

Bachelor’s Degree preferred
1+ years of project management experience preferred
Working knowledge of CRM software and project management tool applications (Preferred Monday.com experience)

Responsibilities

Oversee and manage HASC member accounts; including defining goals for themselves and the accounts, they are overseeing, setting strategy, training new/junior team members, defining workflows, developing processes, and executing plans
Communicate with customers to understand their needs, problem-solve and identify solutions and bring those needs to the team for opportunities for resolution through future enhancements that would be beneficial to a large customer base
Build market position for HASC by locating, developing, defining, and closing business relationships
Identify opportunities to expand, cross-sell and up-sell current customers to strengthen customer loyalty
Serve as a project manager to identify customer needs and internal capabilities while collaborating with cross-functional teams to clearly outline expectations, timelines, and goals to address and fulfill customer needs
Develop clear and effective communication plans and timelines for customer implementation for programs incorporating various assets (user guides, presentations, video tutorials, etc.) for telemedicine, on-site occupational health, online and on-site training, course development, and software applications
Act as subject matter expert on the company’s essential products/services to clearly understand and demonstrate features and components while understanding the potential impact on the market as a whole
Create and manage internal processes and workflows to support program(s); including developing and delivering practical training for internal support
Continuously review program features, combined with customer needs, to ensure program(s) are exceeding market demand
Track progress and status for customer projects and implementation through a designated CRM tool and communicate to the team on project status
Create proposals upon request for customers that outlines HASC in a holistic approach that encompasses all of HASC’s tools and services.
Collect and maintain sales records and customer interactions to track, review, and modify business development strategies within CRM
Create effective and informative presentations and deliver live demos in-person, virtually, or on-site at customer locations to set up and train customers to ensure a smooth and seamless rollout.
Coordinate and host onsite tours of HASC sites for current or potential members to showcase HASC facilities, resources, and extensive capabilities to be their single source provider for all their training and occupational health service needs.
Resolve complaints or concerns when escalated from the Customer Service team as needed and focus on continuously improving the customer experience
Plan and manage trade shows, conferences, events, and meetings by identifying, coordinating, analyzing, and executing requirements; including overseeing registrations, staffing/representation, travel, assets/collateral, and strategy
Engage with cross-functional teams to execute business development strategies and needs; including marketing, account management, creative services, IT, and operations