Account Manager

Saltchuk • Dutch Harbor, AK

46d

About The Position

Founded in 1986, Inlet Energy is Alaska's trusted source for Chevron lubricants and fuel delivery. Based in Anchorage with operations in Kenai, Fairbanks, and Prudhoe Bay, the company supports commercial, retail, and government customers across the state - from the Kenai Peninsula to the North Slope. Inlet Energy joined NorthStar Energy, part of the Saltchuk family of companies, in 2005, aligning its strong local presence with the shared expertise and operational scale of a broader enterprise. The company's team of Certified Lubrication Specialists and industry experts represents the highest concentration of technical certifications in Alaska. With a reputation built on dependability, innovation, and care for its customers, Inlet Energy continues to deliver the products and service that keep Alaska's industries and communities running safely and efficiently. The Account Manager (AM) is responsible for managing and growing existing customer relationships across our fuel and lubricant product lines. AMs serve as trusted advisors to their customers, ensuring product satisfaction, discovering new needs, and driving margin growth through upselling, cross-selling, and margin management. This role is key to ensuring customer retention, profitability, and long-term value creation.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field, preferred.
• 3-5 years in B2B sales or experience in account management, sales, or customer service, preferably in the energy or related industry.
• Demonstrated success in building and maintaining strong customer relationships.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in MS Office Suite and CRM software.
• A valid driver's license and ability to travel occasionally for client visits and industry events.

Nice To Haves

• Familiarity with the energy industry, including knowledge of fuel distribution, logistics, or related services, is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Conduct regular account reviews, consultative check-ins, and occasional site visits.
• Identify opportunities for selling additional products and services (e.g., DEF, tanks, coolant, oil analysis, tank monitoring, etc.).
• Collaborate with operations to schedule reliable deliveries and resolve service issues.
• Maintain and update customer information and activity in CRM.
• Manage contract renewals, pricing information, and quote generation.
• Coordinate with internal teams to ensure smooth onboarding and fulfillment.
• Track account-level KPIs such as volume growth, gross margin, and churn risk.
• All other duties as assigned.

Benefits

• Employer‑subsidized medical, dental, and vision coverage for you and your family/dependents
• Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
• 9 company holidays
• 401(k) plan with a 4% company match plus an additional 3% discretionary contribution
• Sick leave one hour accrued for every 30 hours worked
• Up to $1,000 per year in charitable matched giving program to support causes and organizations you care about
• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Number of Employees: 5,001-10,000 employees