Account Manager - Valet Services - Jefferson Cherry Hill & Jefferson Washington Township

Towne Park•Cherry Hill, NJ

13d•Onsite

About The Position

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. This role is crucial in managing the day-to-day operations of a specific account, ensuring it meets financial targets, achieves high levels of guest/patient satisfaction, and meets client expectations. The position involves a blend of business management, human resources, service delivery, client relations, systems utilization, and safety/risk management.

Requirements

Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience.
Knowledge of general business practices including accounting, human resources and customer service.
Must be able to drive manual transmission.
Must have and maintain a valid driver’s license and clean driving record.
For insurance purposes, must be at least 18 years of age.
Must be able to pass a criminal background, MVR and drug screen.
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
Demonstrated work ethic, drive, energy, and persistence to achieve goals.
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
Written and verbal communication skills to effectively address all levels within the organization.
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails.

Nice To Haves

Associate’s degree preferred

Responsibilities

Drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
Improves the financial performance and profitability of the account.
Maximizes opportunities within the contractual agreement.
Manages scheduling, overtime, tip reporting, and timekeeping for associates.
Ensures forecasts, payroll, and accounting reports are accurate and timely.
Utilizes standardized business systems and ensures compliance with policies.
Engages in recruitment and hiring processes to select the best personnel.
Fosters an environment that retains talented associates and responds to feedback.
Ensures new associates receive proper orientation and training.
Recognizes and develops great performance and provides growth opportunities.
Trains and coaches individuals and teams needing improvement.
Identifies talent and helps develop future leaders.
Conducts performance appraisals and provides feedback and coaching.
Holds effective associate meetings and ensures shift huddles occur.
Practices positive discipline and provides accurate performance documentation.
Delegates responsibilities appropriately and effectively.
Ensures consistent guest/patient service delivery across all shifts.
Efficiently allocates labor resources to support service delivery.
Forecasts and plans for seasonal business variances to ensure proper staffing.
Integrates Towne Park’s service standards with client standards.
Ensures Towne Park is driving results based on client service metrics.
Develops cohesive working relationships with clients’ staff.
Maintains regular communication channels with the client and follows through on commitments.
Maintains a high level of visibility on-site and understands client objectives.
Focuses the team on exceeding client expectations.
Builds client loyalty and creates opportunities for business growth.
Utilizes Towne Park systems to control assets and expenditures.
Ensures proper use of provided systems.
Maintains a clean and neat work environment.
Completes tasks in a timely manner.
Cooperates with management and coworkers to ensure adequate service delivery.
Treats clients and associates with courtesy, respect, and dignity.
Maintains strict confidentiality of associate and client information.
Understands and follows safety and security procedures.
Practices preventative safety procedures.
Reports all accidents and incidents immediately.
Operates equipment safely and only after training.
Reports all potential high-risk areas and safety concerns.
Ensures associates are trained in safety and loss prevention.
Reports claims timely and accurately and cooperates with Risk Management.
Holds associates accountable for at-fault claims and safety violations.
Responds promptly to workplace safety concerns.
Follows procedures for reporting on-the-job injuries and managing worker’s compensation cases.
Adheres to Towne Park employment and payroll policies.
Maintains relationships with present clients to obtain references and leads for new opportunities.
Keeps leadership and sales teams advised of changes in ownership groups, management companies, or brand changes.
Advises Leadership and Sales of any changes in position at the client location.
Monitors existing clients' businesses for construction, expansion, or changes that could lead to internal growth opportunities.