Account Manager
About The Position
Truckers Lighthouse Inc., a LEHR Upfitters company, is a leader in the Emergency Vehicle Installation and Upfitting industry in Tennessee. We are a full-service supplier and installer of emergency vehicle equipment for government agencies and companies throughout the Southeast. At LEHR, we strive to deliver superior customer service by using the best-quality brands and high-quality workmanship. We take pride in every vehicle we create and upfit. A Great Opportunity! We are looking for an individual who thrives in building relationships, has a proven track record in exceeding goals, and is motivated to learn and grow with the company in the position of an Account Manager. This role will require the right candidate to respond to sales inquiries made via phone, by email, and in person, and act as primary support for our outside sales team. A typical day will include talking with customers, assisting with product selection, quote generation, and collaborating with the outside sales team. The Account Manager is self-motivated, detail-oriented, customer-focused, and thrives in a fast-paced sales environment.
Requirements
- High School Diploma
- Account Management experience - a plus
- Experience in quoting, estimating, or customer service and sales support
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- High attention to detail and a commitment to accuracy
- Self-motivated and goal-oriented
- Proficient in Microsoft Office Suite, especially Excel
- Proficient in Salesforce
Nice To Haves
- Knowledge of Microsoft Business Central
- Knowledge of emergency vehicle upfitting components
Responsibilities
- Collaborate and support outside sales representatives
- Manage, Follow Up, and maintain customer accounts, ensuring the highest levels of customer satisfaction
- Assist the outside sales team with quotes
- Help schedule installs and vehicle deliveries
- Process orders, generate quotes, and track shipments
- Answer incoming customer calls and assist walk-in customers
- Resolve customer issues in a professional manner
- Track customer order status and assist with post-sale questions
- Stay up to date on industry trends, new products, and company offerings
- Proficient in using Microsoft Office Suite and Salesforce
Benefits
- Health Benefits (Medical, Dental, and Vision)
- 401K
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
