Account Manager

BrightView Landscapes, LLC•Indianapolis, IN

67d

About The Position

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. Can you picture yourself here? Here's what you'd do: You'd be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You'd also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.

Requirements

1 year minimum of supervisory experience in the landscape or service industry
An associate's degree in a business-related field or equivalent experience
A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace

Nice To Haves

The ability to coach and develop teams

Responsibilities

Client Satisfaction:
Developing and maintaining long-term relationships with clients
Performing site walkthroughs with clients to ensure quality and service expectations are met
Facilitating the resolution of client concerns to ensure renewal
Sales:
Proactively presenting site enhancement ideas to your clients
Generating referrals from existing clients and passing them to the Business Developer
Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch's financial goals
Operations:
Assisting in overall leadership of the branch
Maintaining satisfactory accounts receivable levels
Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information