Account Manager

Roku • Santa Monica, CA

2h • Hybrid

About The Position

The Account Manager is a strategic partner to Roku’s clients and Ad Sales team, responsible for end-to-end campaign success and long-term account growth. This role owns campaign performance, client satisfaction, renewal outcomes, and revenue expansion across a portfolio of high-value accounts. As a consultative advisor, the Account Manager develops strategic account plans aligned to client business objectives and identifies growth opportunities across Roku’s advertising solutions. From pre-sale through post-sale, this role partners cross-functionally to execute, optimize, and communicate performance insights that strengthen client relationships and drive measurable business impact. The ideal candidate combines commercial acumen, programmatic expertise, and executive-level communication skills with strong attention to detail in a fast-paced sales environment.

Requirements

• 3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency
• Experience managing client relationships with responsibility for revenue retention, renewals, and account growth
• Demonstrated ability to proactively engage clients with strategic recommendations that drive measurable growth
• Experience presenting performance insights and strategic recommendations to senior client stakeholders
• Hands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshooting
• Ability to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaigns
• Knowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)
• Knowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)
• Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reporting
• Strong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlines
• Strong, persuasive communication skills, both verbal and written
• Self-starter, comfortable working in a fast-paced, growing environment
• Bachelor's degree or equivalent

Responsibilities

• Serve as the lead day-to-day point of contact for Roku’s clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makers
• Own and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals
• Support multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansion
• Identify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights
• Develop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partner
• Collaborate with Sales to provide strategic consultation on RFPs leveraging Roku’s ad products and solutions, translating campaign objectives into actionable business recommendations
• Lead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutions
• Ensure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assigned
• Monitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholders
• Lead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investment
• Anticipate and proactively mitigate campaign or account risk before client impact occurs
• Manage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshooting
• Mentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capability
• Maintain deep knowledge of Roku’s advertising products, tools, and CTV industry trends to inform strategic client recommendations
• Serve as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholders
• Contributes to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization’s effectiveness
• Partner with Finance to ensure accurate monthly invoicing and timely client payment

Benefits

• incentive compensation/commissions
• health insurance
• equity awards
• life insurance
• disability benefits
• parental leave
• wellness benefits
• paid time off
• global access to mental health and financial wellness support and resources
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
• vacation and other personal reasons to balance their evolving work and life needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level