Account Manager

Gallagher•Portland, OR

10d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. In this role, you’ll manage a portfolio of accounts, ensuring clients receive the care and attention they deserve. You’ll lead the renewal process, working closely with colleagues to deliver tailored solutions on time. You’ll also build strong relationships with clients, becoming their go-to person for advice and support. You’re a people person who loves solving problems and building relationships. You’re organized, proactive, and ready to make a difference! At Gallagher, we believe in doing business the right way and supporting our people to grow and succeed. Join us and be part of a team that’s shaping the future of insurance!

Requirements

A bachelor’s degree or equivalent experience (3+ years in client service or claims management).
A life & health license (or willingness to obtain one).
Strong communication skills and the ability to manage multiple priorities.
A knack for using technology to stay productive and deliver quality work.
Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
License required.
Able and willing to travel approximately 25% of the time.

Responsibilities

Work with clients to understand their needs and provide the right solutions.
Partner with internal teams to ensure smooth account management.
Support Producers and Account Executives to deliver excellent service.
Travel occasionally to meet clients and strengthen relationships.
Responsible for the day-to-day account management for routine/moderately complex client accounts.
Manage an assigned book of business and build, expand, and solidify relationships with existing clients.
Lead appropriate resources to address the client's risk/capital management needs.
Secure existing business and drive the sale of additional services and coverage levels.
Has retention goals for assigned group of accounts.
May coordinate the work of administrative support and customer service.
May provide support to an Account Executive and/or a Broker Producer.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program