Account Manager
About The Position
The Account Manager’s primary focus area is to support the efforts of the Packaging resources and McDonald’s Packaging category in the United States. Secondarily, support other US growth categories for the McDonald’s system as needed. He/she is frequently engaged with coordinating the customers working programs, leading initiatives, and managing the engagement of Packaging Service Line SMEs in support of these deliverables and/or Sr. Account Director and Sr Account Manager. He/she plays a critical role in the tracking and ensuring delivery of our US measures process, securing resources, and directing activities to support the key needs of the account or Sr. Account Director. He/she ensures that the role and value of tms/HAVI is clearly communicated.
Requirements
- Minimum 5 years of proven business experience in customer facing role, preferably account management
- Bachelor’s degree
- Packaging experience required
Nice To Haves
- Experience in the McDonald’s system prefered
- Understanding of / competencies within the QSR/food service packaging space a bonus
- Proven record of accomplishment of managing through influence
- Experience managing upward and sideways within an organization
- Very strong in building up relationships with different stakeholders
- Proven experience in leading, managing and motivating non-direct reports
- A self-motivated individual combined with results driven approach
- Very good organizational and project management skills
- Strong ability to communicate effectively to different stakeholders
- Experience in working with multi-functional teams
- Strong in leading a team
- Excellent written and oral communication & presentation skills
- Experience with financially driven business
- Willingness to travel (<20%)
- Willingness to attend key customer meetings at MHQ as needed
Responsibilities
- Support the US Local Market engagement on and delivery of core packaging services as defined and aligned with Global McDonald’s
- Supporting the deployment and tracking of local market strategy deliverables
- Clearly communicating our value proposition through internal teams/competencies and directly to the customer
- Supporting the account’s business needs and coordinating delivery of resources internally to address those needs
- Support the Sr. Account Manager for all market requests
- Support “First line of defense” in mitigating account issues and “first line of attack” in developing account opportunities
- Support the execution of the account plan and support growth of existing businesses
- Coordinate/align with particular competencies to deliver proactive account support
- Responsible for identifying and resolving any barriers that prohibit tms/HAVI from optimally delivering the agreed-upon services
- Work collaboratively with various Packaging Service competencies to insure optimal organization design and staffing in support of customer needs
- Ensure effective internal communication and alignment with relevant customer stakeholders and key departments
- Support the development of market level Packaging Business Reviews or Updates
Benefits
- Generous medical, dental, vision and other great benefits
- Paid parental and medical leave programs
- 401(k) with a company match component and profit sharing
- 15 days of paid time off plus company holidays
- Hybrid work model
- Tuition reimbursement and student loan repayment assistance
- Inclusive employee resource groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
