Account Manager

Cordance

21h

About The Position

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
Blue Link ERP is an integrated Enterprise Resource Planning software for small to mid-sized wholesalers and distributors, providing a single system to manage core operations like accounting, inventory, order processing, and warehouse management, automating workflows, reducing manual data entry, and offering features for e-commerce integration, lot tracking, job costing, and financial reporting to streamline growth and provide better business insights.
As an Account Manager, you’ll serve as a trusted partner for your accounts, building strong relationships, identifying growth opportunities, and executing strategies that expand adoption and revenue. You’ll collaborate closely with internal teams to deliver tailored solutions that accelerate both customer success and Blue Link's business growth.
This is an exciting opportunity for a proactive, customer-centric professional who thrives on uncovering new opportunities within existing relationships and driving measurable impact.

Requirements

• 5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth.
• Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders.
• Demonstrated success driving upsell and cross-sell revenue through consultative engagement.
• Strong relationship-building, communication, and negotiation skills.
• Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans.
• Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting.
• High degree of ownership, organization, and accountability in managing customer success and revenue outcomes.

Nice To Haves

• Experience in B2B SaaS account management, ideally within verticals such as Education, Industrials, or Technology.
• Familiarity with customer success frameworks and metrics (e.g., Net Revenue Retention (NRR), churn, adoption, usage expansion).
• Success working cross-functionally with Customer Success and Sales Leadership to coordinate account strategies.
• Ability to manage multiple complex relationships while maintaining strategic focus on growth and customer outcomes.

Responsibilities

• Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts.
• Build trust and alignment with decision-makers and day-to-day champions across customer organizations.
• Proactively manage contract renewals to ensure consistent customer satisfaction and retention.
• Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships.
• Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI.
• Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns.
• Develop detailed account plans that track health, usage, renewal timelines, and growth potential.
• Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement.
• Deeply understand customer goals, challenges, and success metrics.
• Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact.
• Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences.
• Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies.
• Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs).
• Drive operational excellence through consistent pipeline visibility and disciplined communication.

Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• 12 weeks paid leave for all employees.
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees