Account Manager

ABM•Wilmington, NC

12d•Onsite

About The Position

We are seeking a proactive and experienced Account Manager to oversee the facilities operations at our client’s facility. The Account Manager will be responsible for managing the cleaning staff, ensuring high standards of cleanliness, and maintaining a safe environment. The ideal candidate will have strong leadership skills, a keen eye for detail, and extensive knowledge of custodial practices. Compensation: $60,000 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Requirements

High school diploma or GED required; degree in facilities management, hospitality, or a related field preferred.
Minimum of 5 years of experience in custodial or janitorial services, with at least 2 years in a supervisory role.
Strong knowledge of cleaning techniques, materials, and equipment.
Experience with custodial management software and tools.
Valid driver’s license and ability to pass a background check.
Excellent leadership and team management skills.
Strong organizational and time management skills.
Effective communication and interpersonal skills.
Attention to detail and commitment to quality.
Ability to work independently and make decisions in a fast-paced environment.
Must be able to perform physical tasks, including lifting, bending, and operating cleaning equipment.
Availability to work flexible hours, including early mornings, evenings, weekends, and holidays, as needed

Nice To Haves

Relevant certifications such as Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI) preferred.

Responsibilities

Team Management: Supervise, train, and manage a team of custodians and janitorial staff.
Schedule and assign daily tasks and projects, ensuring efficient use of resources and timely completion of work.
Conduct performance evaluations and provide ongoing feedback and coaching to team members.
Custodial Operations: Oversee daily cleaning and maintenance activities to ensure the facility is clean, sanitary, and well-maintained.
Develop and implement cleaning schedules and procedures, including floor care, window washing, restroom sanitation, and trash removal.
Inspect work areas regularly to ensure adherence to quality and safety standards.
Safety and Compliance: Ensure compliance with all local, state, and federal regulations related to custodial services and workplace safety.
Implement and enforce safety protocols and procedures to protect staff and facility occupants.
Conduct regular safety training and inspections to identify and mitigate potential hazards.
Budget and Inventory Management: Manage the facilities custodial services budget, ensuring cost-effective use of resources.
Maintain inventory of cleaning supplies and equipment, ordering materials as needed to support operations.
Monitor and control expenses to stay within budgetary constraints.
Ensure performance and budget compliance to meet client expectations and contractual obligations.
Event Management: Coordinate and manage custodial support for facility events and projects.
Ensure timely setup, maintenance, and breakdown of events, maintaining high standards of cleanliness and safety.
Client Communication: Collaborate with other departments and facility management to coordinate custodial activities.
Communicate effectively with clients, vendors, and other stakeholders to address concerns and ensure satisfaction.
Prepare and present reports on custodial activities, progress, and issues to management.