Account Manager

Clarios • Plymouth, MI

10d • Hybrid

About The Position

What will you do: In this role you will actively support and execute the account management strategy for OE and Service accounts for key customers. Responsible for the development and maintenance of account relationships and sales/profitability and directs negotiations as appropriate. How you will do it: Develop & execute customer-specific five year strategic plan for assigned OE account to drive growth of revenue, commercial margin, and unit volume. Utilizes customer relationship management (CRM) tool to actively manage account to include, at a minimum: 1) Opportunity pipeline to support revenue, commercial margin, and volume growth plans 2) Political Map to manage a “zippered” relationship structure between the company and customer organization 3) Volume mapping of all customer vehicle programs. Leads execution of commercial negotiations and customer issue resolution, collaborates with Finance and business leads on business case approvals (CCO/CAR/PAR), and actively participates in launch of new products. Develops relationships across multiple functions and levels within the account. Focus on gaining insight into customer powertrain strategy and influencing battery technology selection. Responsible to ensure that quarterly pricing, quotes and price changes are implemented in a timely fashion. Ensures that Account Receivables (AR) are timely tracked and resolved with customer. Practices and executes account management principles developed in the Commercial Competency Model initiatives and builds trusted advisory relationship with the assigned customer Responsible for managing the JCI product line to set margin targets and account goals (lead differentials, commercial margin improvements, new parts, mix changes, capacity, divisional projects, etc.) Serve as single point of contact for commercial items and support other functions as required. Prepares annual budgets, monthly and quarterly forecasts on cost, volume and pricing to assure attainment of return on Investments, Commercial Margin and EBIT targets. Responsible for identification of the cost effect of major changes in operations, equipment and process as it relates to customer satisfaction, sales and associated margin impact. Collaborates with the OE Engineering to ensure all customer facing engineering activities are executed on time and meet/exceed customer requirements Performs special assignments and analysis as directed by the business Director and Regional VP.

Requirements

• Bachelor's degree required.
• Previous experience account management required.
• Previous experience with OEM customer required.
• 5+ years in a combination of the following: Sales, Account Management, Engineering, Finance
• 20 to 30% travel (mainly domestic)

Nice To Haves

• Previous experience in lead acid battery or Li-on cells/systems preferred.
• Advanced Degree (MBA) is preferred.

Responsibilities

• Actively support and execute the account management strategy for OE and Service accounts for key customers.
• Responsible for the development and maintenance of account relationships and sales/profitability and directs negotiations as appropriate.
• Develop & execute customer-specific five year strategic plan for assigned OE account to drive growth of revenue, commercial margin, and unit volume.
• Utilizes customer relationship management (CRM) tool to actively manage account to include, at a minimum: 1) Opportunity pipeline to support revenue, commercial margin, and volume growth plans 2) Political Map to manage a “zippered” relationship structure between the company and customer organization 3) Volume mapping of all customer vehicle programs.
• Leads execution of commercial negotiations and customer issue resolution, collaborates with Finance and business leads on business case approvals (CCO/CAR/PAR), and actively participates in launch of new products.
• Develops relationships across multiple functions and levels within the account.
• Focus on gaining insight into customer powertrain strategy and influencing battery technology selection.
• Responsible to ensure that quarterly pricing, quotes and price changes are implemented in a timely fashion.
• Ensures that Account Receivables (AR) are timely tracked and resolved with customer.
• Practices and executes account management principles developed in the Commercial Competency Model initiatives and builds trusted advisory relationship with the assigned customer
• Responsible for managing the JCI product line to set margin targets and account goals (lead differentials, commercial margin improvements, new parts, mix changes, capacity, divisional projects, etc.)
• Serve as single point of contact for commercial items and support other functions as required.
• Prepares annual budgets, monthly and quarterly forecasts on cost, volume and pricing to assure attainment of return on Investments, Commercial Margin and EBIT targets.
• Responsible for identification of the cost effect of major changes in operations, equipment and process as it relates to customer satisfaction, sales and associated margin impact.
• Collaborates with the OE Engineering to ensure all customer facing engineering activities are executed on time and meet/exceed customer requirements
• Performs special assignments and analysis as directed by the business Director and Regional VP.

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level