Account Manager - BMT Hospital Sales (New Orleans, LA)
About The Position
The Account Manager is responsible for managing relationships with clients and customers, ensuring their needs are met and providing them with excellent service. They serve as the primary point of contact between the company and the client, addressing any issues or concerns that may arise. Our Account Managers also work to identify new business opportunities and upsell products or services to existing clients. This includes selling capital equipment, disposables, software, and services within the Hemostasis Management and Cell Salvage portfolios in the Hospital Division. This role will support the Louisiana and southern Mississippi markets with up to 50% travel. In this role you will Influence superior standards of care through complex technologies targeting acute care surgical and critical care environments including but not limited to specialties and call points such as Cardiovascular Surgery, Anesthesia, Trauma, Intensive Care, Perfusion, Orthopedics, OB/GYN, Neurosurgery, Laboratory Medicine, Information Technology, Hospital Administration, and Supply Chain while focusing on growing existing business and prospecting new business.
Requirements
- Bachelor's of Arts or Science, Strongly preferred
- 6+ years previous Medical Device sales experience preferably calling on Interventional Cardiologists, EP’s, Vascular Surgeons, Interventional Radiologists and administrators in the targeted territory.
Responsibilities
- Accountable for overall territory management, achievement of equipment and consumable sales goals, profitability, and account management within the assigned product lines
- Develop and execute comprehensive territory plans by account to increase revenue and secure new business
- Provide accurate and timely quarterly sales forecasts
- Partner with cross-functional counterparts (especially Clinical Specialists) as appropriate to effectively deliver and drive the adoption of our technologies
- Maintain existing business, including ensuring accounts remain contractually compliant, and incremental business is achieved
- Resolve customer concerns through accurate and timely investigations; swiftly develop and implement corrective actions to ensure outstanding service for our customers and clients
- Keep up-to-date account data within CRM, including contacts and pipeline opportunities
- Travel up to 50% depending on the territory and need
- Effectively target new business through the use of analytical tools
- Identify key influencers and uncover needs solved by our technologies
- Educate customers on products, concepts, & industry trends
- Develop brand loyal clinical, economic, and technical champions
- Conduct superior sales presentations, product evaluations, collect detailed data points, and focus on service to drive customer conversions
- Arrange a multi-disciplinary hospital consensus meeting to get agreement from all stakeholders on the purchase
- Prepare equipment and consumable quotes and create mutually beneficial local contract agreements
- Drive urgency and priority to our technology and secure hospital/departmental capital funding
- Function as Project Manager to manage and plan the entire product implementation post-sale, securing and collaborating with appropriate Haemonetics implementation resources for the project from contract to go-live, including device installation, software integration, and laboratory equipment validation.
- Implementation support requires both virtual and on-site needs
- Consult on internal product development in the creation of new products and services
- Collaborate with key opinion leaders and provide a network to thought leaders
- Attend industry conventions and trade shows
- Provide product feedback to Sales, Marketing, and R&D, including customer feedback on product enhancements and competitive developments
- Provide data to sales, marketing, and R&D for specific recommendations that require input from key stakeholders
- Attend continuous virtual and live trainings and stay informed on advancements in clinical procedures, clinical studies impacting our technologies, and competitive innovations
Benefits
- 401(k) with up to a 6% employer match and no vesting period
- employee stock purchase plan
- flexible time off for salaried employees
- paid sick time
- paid and/or floating holidays
- parental leave
- short- and long-term disability insurance
- tuition reimbursement
- health and welfare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
