Account Manager- Mandarin Bilingual

Tokyo Ohka Kogyo America, INC • Phoenix, AZ

20h • $80,000 - $85,000 • Onsite

About The Position

TOK America, Inc. is a subsidiary of Tokyo Ohka Kogyo Co., Ltd., and plays a crucial role as a supply hub for semiconductor photoresists and high-purity chemical agents to customers in the United States and Europe. As a wholly owned subsidiary of a global leader in advanced chemical formulations, TOK America is committed to continuous research and development of superior new technologies and methodologies, guided by principles of enhancing technology, elevating product quality, contributing to society, and fostering a frank and open business culture.

Requirements

• Bachelor's degree (B.S. or B.A.) from four-year college or university.
• Two years of direct sales experience.
• Proficiency with MS Office programs.
• Ability to communicate well and work with customers.
• Ability to communicate fluently in English and Chinese (verbal/written).
• Communication, presentation and negotiation skills.
• Able to work independently or in a team setting.
• Analytical and problem-solving skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must possess a reliable means of transportation to and from work.

Nice To Haves

• 1-2 years within a semiconductor fab or semiconductor materials/equipment supplier.

Responsibilities

• Interpret, distill, and present complicated and/or technical information to fellow staff, customers, and others in understandable and relatable terms to aid and enhance levels of understanding and implementation.
• Use and operate a computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data, and other business-related information.
• Support Sales Manager in carrying out the Sales goals of the company.
• Work with customers to determine their product needs.
• Work with Manufacturing Dept., Quality Assurance (QA) Dept., and suppliers to introduce products to customers and support/coordinate R&D activity.
• Collect and communicate marketing information to Sales Manager.
• Arrange and oversee deliveries of sample products to customers.
• Support customer supply line with other internal departments.
• Establish pricing levels for all new and existing products with Sales Manager.
• Generate and issue call reports for customer meetings and weekly reports.
• Generate monthly sales reports.
• Generate yearly sales forecast and gap analysis compared to sales result for each assigned account for Sales Manager.
• Provide accurate monthly customer forecasts to Material Planning department.
• Enforce contractual agreements with approval by Sales Manager.
• Coordinate activities with internal departments (from ordering to manufacturing to delivery).
• Coordinate and oversee emergency deliveries to customers.
• Work with customers and cross-functional teams including QA, Sales Operations, Manufacturing, and suppliers to resolve customer issues and concerns.
• Work with Accounting and Sales Operations team to collect on customers’ unpaid invoices.
• Plan for the build-up of consignment inventory in coordination with the Material Planning department and Sales Operations team, examines the customer’s purchase orders, and support inventory management activities.
• Negotiate the sale of excess inventory to customers.
• Attend conferences to promote Company products and image.
• Actively demonstrate high levels of employee engagement, coachability (e.g., receiving and incorporating business-related feedback and instruction with a positive and growth-oriented mindset) to achieve desired outcomes, and accountability for personal performance and its impact on others' ability to do their job well.
• Perform additional duties as needed.

Benefits

• Medical, dental, and vision insurance - TOK pays 100% of the premiums for all employees
• 401(K) with company match
• Paid life insurance
• 15 paid Holidays
• Generous paid time off
• On-the-job training and skill development
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level