Account Manager

Polaris Pharmacy Services•Cincinnati, OH

25d

About The Position

At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support. Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement. If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us. JOB SUMMARY: The Account Manager cultivates and maintains an on-going strategic relationship with our clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position entails 80% travel in and around the assigned area. Ideal location to reside is within that territory to enable home officing 20% of the time. We are looking for an Account Manager in and to cover the Cincinnati area!

Requirements

Ability to communicate to all levels of management
Excellent time-management and basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Bachelor's degree or equivalent experience
Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
Experience working within a collaborative team
Experience in a project management and client-facing customer service role
Strong background with the ability to manage multiple priorities and deadlines
May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
May be necessary to work extended hours as needed
May lift and/or move up to 30 pounds

Responsibilities

Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
Accountable for all aspects of client relationships; primary go-to person for your client base
Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s)
Leads client contract renewal process in collaboration with other key Polaris Pharmacy stakeholders
Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
Represents Polaris Pharmacy at corporate/networking/client events and conferences
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Other duties assigned; job duties may vary depending on business needs