Account Manager

Bodycote • Morristown, TN

39d

About The Position

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary:
Based in Morristown, TN, the Account Manager will perform essential job functions associated with heat treatment under the direction of the Regional Sales Manager to meet customer specifications, including assisting other employees as needed.

Requirements

• This position must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card Holders.
• Education – High school education or equivalent; college degree preferred.
• Must demonstrate the ability to read, write, and communicate in the English language.
• Experience necessary –five years in sales, customer service, or related field.
• Demonstrate good judgment in fostering positive customer relationships.
• Ability to quote pricing, manage expectations for process and delivery.
• Exercise tact and ability to partner with the customer to resolve issues.
• Problem-solving skills to meet customer expectations.
• Communication skills with employees at all levels to achieve the goal of exceptional customer service.
• Advocate for the quality of our products and services.
• At all times, conduct in accordance with Bodycote policies and procedures.
• Commitment to ethics in all interactions.
• Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, project tracking, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, and general heat treat processes, utilization, proper planning practices, and equipment capabilities.
• Must possess or acquire a working knowledge of heat treatment.
• Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.
• Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations.

Responsibilities

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
• Conduct customer feedback interviews/surveys.
• Develop and deliver quotations and provide clarification of customer requirements.
• Partnering with employees at the plant level to monitor progress of work to meet customer expectations.
• Project Management.
• Will have access to proprietary and third-party information necessary to the business and, as such, will perform duties ethically and professionally.
• Performs other tasks as assigned or dictated by position.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED