Account Manager (TARGET) 1st Shift

Southeast Consolidators•Garland, TX

2d•Onsite

About The Position

The purpose of Account Manager is to oversee the operation of customer account(s), manage daily dock activities and workflow ensuring safety, quality and production goals are met in an efficient and effective manner and to serve as a trusted leader with the ability to encourage, motivate, and promote the well-being of office and dock associates.

Requirements

Good problem-solver with sharp analytical thinking
Ability to maintain a calm, composed presence in an often fast-paced environment where multiple tasks, events and stimulus may occur simultaneously
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, review and troubleshoot computer reports
Ability to utilize SYMS (Seco Yard Management System)
Ability to grow talent through coaching methods focused on execution
Strong leadership skills
Strong written and verbal communication skills
Strong interpersonal skills
Effective organizational and planning skills
Ability to prioritize task and manage time efficiently and effectively
Ability to delegate tasks
Ability to multi-task
Attention to detail
Result-oriented. Solution-focus mindset with the ability to act with urgency resolving team member, customers, and business challenges.
Ability to work with team members at every level
Ability to coach, motivate and correct behavior when needed
Great team player
Ability to build relationships with staff
Must be flexible with hours including nights, weekends, and holidays.
Ability to speak, read, and write English proficiently.
High school Diploma or GED
Minimum of 2-3 years of dock personnel supervision
Experience in cross docking or shipping and receiving environment
Familiar with OSHA laws and safety policies and procedures related to dock operations
Knowledge of proper freight handling/loading techniques.
Superb people skills in mentoring, coaching/counseling, motivation, performance management, and employee relations.
Exceptional analytical, root-cause-analysis, and decision-making abilities
Effective written and verbal communication abilities including presentation skills with recommendations and data
Ability to drive continuous improvement, provide accurate reporting, and utilize data
AS400 knowledge

Nice To Haves

Bachelor’s degree preferred.
Familiarity with AS 400 and/or PC applications.
Project Management

Responsibilities

Comply with all safety standards and requirements to assure a safe and hazard-free workplace.
Directly supervise, coach and mentor supervisors and team leads
Supervise all activities of dockworkers and communicate operation progress to the Operations Manager.
Maintain dock facilities in an organized manner
Ensure adherence to all company policies and procedures and safety standards
Utilize independent judgment and effectively recommend personnel actions in accordance with company policy and procedures.
Effectively communicate and execute company safety program and practices to dock personnel and enforce safety policies.
Develop, retain, and lead team members to ensure efficient operations in support of company’s mission and goals.
Monitor, evaluate, and provide recommendations to SECO Management team to maintain efficient dock processes to improve dock operations performance.
Conduct pre-shift meetings and provide education to employees, as necessary.
Develop cost-saving methods for increased terminal productivity.
Contribute to short- and long-term organizational planning and strategy
Project and schedule dock employees based on forecasted business levels.
Coach and instruct employees to increase individual and team performance.
Recognize, reward, and reinforce good performance
Promote team building efforts to increase team morale
Promote an open-door environment for employees to voice their concerns
Oversee the training and development program of all dock employees
Provide frequent, constructive feedback to continually improve performance.
Assist in the hiring and performance evaluations of dock employees
Ensure labor hours are well balanced amongst team members while achieving fatigue factor metrics
Flexibility with schedule to get customer freight processed in a timely manner
Oversee supervisors to insure opening and closing procedures are being follow according to policies and procedures
Coordinate all activities of dock workers, including processing floor, mix and pallet freight