Account Manager

Fujitec America•Carrollton, TX

11d

About The Position

We are looking for a driven, customer-focused Sales Executive to grow and strengthen a portfolio of existing customer accounts, build a pipeline of repair and upgrade opportunities, and deliver long-term value through maintenance and modernization solutions. This is a true trusted advisor role, not a traditional desk-based sales job. You will spend most of your time in the field building deep relationships with property managers, building engineers, owners, and asset managers while partnering closely with mechanics and operations teams. Your ability to develop capital plans, spot upgrade opportunities early, and deliver exceptional service will drive revenue growth and long-term customer loyalty. You will be responsible for achieving repair, maintenance and modernization sales targets through strong management of existing customer relationships, expansion of your service portfolio, and development of new business. This position exercises significant discretion and independent judgment.

Requirements

Bachelors degree preferred in Business, Engineering, Construction, or a related field.
Minimum 3 years of related sales, account management, or elevator/building services experience preferred.
Requires a valid drivers license and a satisfactory Motor Vehicle Report.
Willingness and ability to perform local travel approximately 60% of the time; field visits are central to success in this role.
Strong technical aptitude and customer service orientation
Excellent communication and presentation skills
High initiative, self-motivation, and a results-driven mindset
Ability to build and maintain relationships at multiple levels, from ownership and management to field personnel
Strong planning and organizational skills with attention to detail
Strong problem-solving and consultative selling skills

Responsibilities

Proactively manage and grow assigned service accounts by spending significant time in the field visiting customers, job sites, and machine rooms to build strong relationships at all levels, including owners, property managers, engineers, and mechanics.
Conduct regular elevator assessments for all customers to help identify issues early and support long-term equipment planning.
Develop and present comprehensive capital plans that address customers short- and long-term elevator needs, driving repair, upgrade, and modernization opportunities.
Exceed sales goals and quotas through disciplined use of company tools, with a focus on service growth, repair revenue, modernization, and cancellation reduction.
Build and maintain deep relationships with key decision-makers and influencers across customer organizations and relevant industry associations.
Prepare accurate repair proposals, service contract bids, and modernization estimates, including site surveys and close collaboration with operations and mechanics.
Conduct regular portfolio analysis to identify expiring contracts, upcoming bid opportunities, and buildings coming off service.
Lead Fujitec sales presentations, lunch-and-learns, and capital planning meetings with customers and consultants.
Monitor contract performance, ensure exceptional customer satisfaction, and drive renewals while managing price increases where appropriate.
Maintain strong internal partnerships with operations, service, and dispatch teams to support seamless execution and protect the customer experience.
Maintain accurate records in company management tools, track pipeline activity, and assist with A/R collections when needed.
Stay current on Fujitec products, industry trends, local elevator codes, and competitive offerings through training and self-study.