Account Manager

Steinwall Inc•Coon Rapids, MN

5h•Onsite

About The Position

The Account Manager serves as a liaison between Steinwall and its customers. This position is responsible for receiving and entering customer purchase orders and forecasts into Steinwall’s ERP system, tracking orders through the system, and ensuring timely product delivery. The Account Manager builds and maintains strong customer relationships and communicates effectively with both internal teams and external customers to ensure orders are fulfilled accurately and on time.

Requirements

Associate degree or bachelor’s degree with emphasis in communications, business, or other related field, or 4-6 years customer service experience

Nice To Haves

Previous EDI experience
Previous experience with an ERP system (IQMS a plus)

Responsibilities

Enters purchase orders, sales forecasts, and stocking agreements into ERP system
Communicates customer requests, requirements, and demand changes to the appropriate internal departments
Monitors order progress and proactively communicates updates, delays, or changes to customers
Initiates and monitors projects to ensure customers’ expectations are being met
Initiates quotes for new projects or repricing events
Manages accounts receivables by contacting customers when payments are past due
Supports order prioritization by communicating customer needs to the production scheduler
Serves as a strong advocate for the customer, ensuring high levels of satisfaction while building and maintaining positive, long-term relationships
Maintains accurate and up-to-date customer records and documentation