Account Manager

Elevated•Charlotte, NC

12d

About The Position

Elevated Facility Services is looking for an Account Manager to serve as the primary liaison between our company and valued clients. In this role, you’ll oversee project coordination, manage client relationships, and ensure seamless delivery. You’ll work closely with both clients and our internal team to identify solutions and uphold our commitment to quality and customer satisfaction. Join Elevated Facility Services and help us continue to set the standard for excellence in the elevator industry.

Requirements

Bachelors degree preferred
Must have a minimum of 5 years experience in a sales and/or account support role.
Strong attention to detail and ability to multi-task
Excellent verbal and written communication skills
Candidates must have an aptitude for technical, mechanical concepts and terminology

Responsibilities

Generate sales among client accounts, including upsell and cross-selling
Capital plan existing clients for current and future upgrade needs.
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to management
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions