Account Manager

Thought Industries•Boston, MA

2d•$100,000 - $50,000

About The Position

As an Account Manager, you’ll play a pivotal role in renewing and expanding Thought Industries’ client relationships. You’ll be responsible for owning the full customer lifecycle sales —while actively pursuing expansion opportunities within your portfolio. This role is designed for someone who thrives in fast-paced, high-growth environments and is passionate about building their book of business where playbooks are evolving, not pre-defined.

Requirements

Experience selling Saas solutions into mid-market organizations
Proven results of delivering client solutions and meeting sales and renewal goals
Extremely strong client management skills and ability to work with customers to demonstrate the value and power of the Thought Industries platform
Intellectually curious with a passion for what you do and a drive to succeed
Ability to manage a high volume of account load
Experience calling executives in marketing, client success, learning, and product
Adhere to the highest ethical standards and conduct, honors commitments, and treats people with kindness, compassion, trust and respect
5+ years of professional work experience in B2B SaaS Software sales, management, strategic account management or relevant experience
Results-driven mentality, with a bias for speed and action
Ability to multitask, prioritize, and manage time efficiently
Self-motivated and self-directed while also being goal-oriented and organized team player
Excellent interpersonal relationship skills
Strong analytical skills, with the ability to translate data into insights.
Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person
Experience with SFDC, LinkedIn SalesNavigator, Gong, Gainsight and Zendesk is preferred
Strong G-suite skills
Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment

Nice To Haves

Experience in the learning management software sales domain in the following areas: Software, Professional Training, Associations, Manufacturing, and Business Services.
Experience with SFDC, LinkedIn SalesNavigator, Gong, Gainsight and Zendesk is preferred

Responsibilities

Build Relationships: Develop relationships with clients across the territory.
Monitor Engagement: Maintain a cadence of communication with customers regarding their adoption trends and sentiment.
Analyze Data: Analyze client data to provide customer relationship management.
Anticipate Needs: Develop an understanding of account needs to anticipate account changes and improvements.
Report Progress: Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
Ensure Adoption: Leverage the robust client education platform and community to ensure clients are receiving value from their Thought Industries (TI) relationship.
Seek Deeper Engagement: Mine opportunities for deeper engagement during customer communication.
Inform Product Road Map: Share client feedback internally to help inform Thought Industries’ product road map.
Own the Lifecycle: Be responsible for owning the full customer lifecycle sales, playing a pivotal role in renewing and expanding client relationships.
Manage Contracts: Negotiate contracts with clients and manage them to timely renewals
Pursue Expansion: Actively pursue expansion opportunities within the portfolio.
Meet Goals: Deliver client solutions and meet sales and renewal goals.