Account Manager

Acra Lending•Austin, TX

1d•Onsite

About The Position

At Acra Lending, employees enjoy an opportunity to work with great people and participate in company events, raffles, and giveaways. The company is proud to give back to its community. Acra Lending is looking for passionate candidates committed to making a contribution and growing their careers. The headquarters are on a beautiful campus in Irvine, California, offering a free gym membership for those working from that office. This position is responsible for assisting Brokers/AEs through various loan applications and submitting complete and accurate items to the Underwriting and Closing Departments. Acra Lending specializes in alternative income loan products to help borrowers qualify for flexible loan programs, operating in 39 States with nine offices and a growing team of remote professionals. The company is known for responsible lending practices, product innovation, and operational efficiency, providing Non-QM mortgage solutions for residential and commercial properties. The leadership team encourages growth, fun, and collaboration, embracing diverse perspectives and rewarding employees with competitive salaries, benefits, and an exceptional 401k match program.

Requirements

Must be a team player and work constructively with ALL departments
Ability to understand the requirements of Acra programs/guidelines
Knowledgeable in the complex borrower types, including but not limited to LLCs/Trusts
Proficient in the review of income documentation, financial statements (i.e., P&Ls), assets, etc.
Perform duties under minimal supervision and follow the Acra escalation processes when needed
Ability to communicate effectively in both verbal and written form
Possess strong time management skills to plan and organize a high daily loan volume
Must be very detail oriented, be able to meet deadlines, and work in a fast-paced environment
Proficient in Microsoft Office applications (i.e., Outlook, Word, Excel) and experience with mortgage industry software and online apps
Minimum of 3 years current Account Manager experience in Wholesale lending
Minimum of 3 years’ experience working with standard industry and investor guidelines
High School Graduate or equivalent

Responsibilities

Manage Wholesale loans for Account Executives from submission through funding
Assist AEs/Brokers, offering timely responses to questions and excellent customer service
Review broker-submitted documentation before submitting to Underwriting and Closing Dept.
Perform Account Manager Welcome Call on files flagged by Loan Set Up
Follow up on all PTD and PTF conditions; updates should be noted in Byte Pro
Maintain an accurate Account Manager Production Forecast
Deliver Weekly Production Forecast to Management
Complete tasks assigned as outlined by Acra Policy/Timeline
Follow Acra P&P relative to file flow, aged pipeline, email/phone communication, tasks, etc.
Maintain minimum pipeline of 55-65 active loans
Must be able to communicate efficiently by making phone calls to customers
Meet or exceed the monthly minimum closed loan production requirements
Perform other duties as assigned