Account Manager

Atkore•Harvey, IL

14d

About The Position

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. We are currently searching for an Account Manager to be based out of Harvey, IL. Reporting to the Inside Sales Manager, this person will be responsible for building strong relationships with assigned accounts, working in conjunction with Outside Sales to address customer needs and increase service levels, and identifying new business opportunities among both existing and new accounts. The Account Manager works with cross-functional internal teams to improve the entire customer experience. The ideal candidate will have at least 5 years of experience in a sales or customer facing role and proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role. Experience in lean manufacturing or business system-based company is a plus.

Requirements

At least 5 years of experience in a sales or customer-facing role.
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
Ability to juggle multiple account priorities, while maintaining sharp attention to detail.
Proven ability to build strong relationships with customers.
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
Excellent oral and written communication skills.
Excellent planning and organizational skills.
Ability to work independently and/or with little supervision in a team environment.
Embodies a positive attitude and continues improvement mindset.
Strong problem-solving skills.
Bachelor’s degree preferred.

Nice To Haves

Experience in lean manufacturing or business system-based company is a plus.
Experience with CRM software, preferably Salesforce.com, is a plus.
Experience with JD Edwards is a plus.

Responsibilities

Responsible for keeping current customers satisfied by delivering exceptional customer service on a day-to-day basis.
Serve as the lead point of contact for all customer account management matters, including identifying customer needs, ensuring proper quotes are used, and translating customer needs into solutions.
Build and maintain strong, long-lasting customer relationships.
Liaise between the customer and other internal teams, manage the expectations of customers, and ensure disruptions do not occur during the service delivery process.
Minimize aged inventory and aged receivables.
Run ad hoc reports to provide customer updates.
Assist with challenging customer requests and/or escalate issues as needed.
Responsible for working with the Outside Sales team to onboard new customers.
Responsible for managing and cleaning daily inventory reports for customers to ensure old and aged orders are properly maintained.