Account Manager

Fleetworthy

24d

About The Position

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com. Road Map: The Account Manager role is a critical customer-facing role within the Fleetworthy Sales Team which provides daily support, guidance, and growth opportunities to our customers. As a customer advocate, the Account Manager, is responsible for delivering a superior customer experience to our customers while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upselling/cross-selling/renewal of products and services, and supporting customer product adoption. Our goal is to establish a referenceable customer base through raving fans that are maximizing the value of all that Fleetworthy has to offer! What Your Ride Will Look Like: Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value Ownership of customer engagement including customer upsell/cross-sell and renewals Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop Responsible for account retention, growth, and upsell-cross sell Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups. Actively drive customer references and case studies The desire to exceed expectations

Requirements

3 to 5 years of experience
Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
Customer-first mindset
Ability to understand customers’ needs and manage client expectations
Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment
Excellent verbal and written communication skills
Ability to leverage your creativity, intellect, and results-oriented attitude

Nice To Haves

PowerPoint, Word, and Excel skills are a plus
Salesforce or other CRM platform experience preferred

Responsibilities

Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
Ownership of customer engagement including customer upsell/cross-sell and renewals
Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop
Responsible for account retention, growth, and upsell-cross sell
Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups.
Actively drive customer references and case studies
The desire to exceed expectations