Account Manager

Allen Lund Company, LLC • Richmond, VA

1d • Onsite

About The Position

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow! We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with us for over 10 years! Allen Lund Company is seeking a dynamic Account Manager to develop and increase profitable volume with existing and newly acquired customers! As an Account Manager, you'll be the master of cultivating relationships and providing solutions! You'll also assist the General Manager with coaching and provide direction for Account Representatives.

Requirements

• A self-motivated, enthusiastic team player who thrives in a fast-paced environment.
• Excellent and effective communication skills.
• Strong customer service orientation and an excellent work ethic.
• The ability to quickly process information and make smart decisions on the fly.
• Masterful negotiation and problem-solving skills, with a knack for handling conflict like a pro.
• Excellent time-management skills that make multitasking look easy.
• Highly organized and detail-oriented.
• You stay cool under pressure, even when the pace is fast.

Nice To Haves

• Experience in Freight Brokerage/customer service is a huge plus!

Responsibilities

• Develop and increase profitable volume with existing and newly acquired customers.
• Build strong relationships to understand their business and provide tailored solutions.
• Coordinate bidding off contract with value-added services.
• Actively prospect for new shippers.
• Leverage all modes and services in the sales process.
• Provide exceptional customer service internally and externally.
• Maintain and increase ALC’s image and reliability with customers.
• Conduct regular business reviews with all existing accounts.
• Have specific knowledge regarding product compatibility and shipping requirements for dry loads, and temperature requirements and maintenance when handling refrigerated loads.
• Determine optimal loading and delivery patterns and times using creativity to minimize time and miles traveled.
• Advise if a load is manageable.
• Update active load information into the system for shipper and carrier tracking.
• Update profile and insurance information.
• Build loads.
• Update/check calls.
• Schedule pickup and delivery appointments.
• Update customer systems and communicate critical information.
• Review bills of lading for proper documentation.
• Ensure quantities loaded and delivered match with no cargo damage.
• Communicate with brokers regarding any discrepancies found on bills of lading (i.e., shortages, damages) prior to settlement.
• Contact carriers to obtain delinquent proof of deliveries.
• Balance files.
• Complete file settlement.
• Forward paperwork to corporate accounting for payment.
• Process carrier and third-party invoices.
• Work with carriers and factoring companies to resolve carrier A/P issues.
• Monitor uninvoiced files and track missing carrier invoices.
• Maintain a filing system for settled files.
• Handle all calls regarding accounts receivable.
• Verify and input invoicing information for shippers.
• Run receivables reports weekly to check for invoicing errors, adjustments, and overdue freight invoices.
• Start the collections process as directed.
• Work with operations employees to resolve any problems or disputes.
• Make yourself available for after office hours contact throughout the night and/or weekends, using specific knowledge acquired through experience to assist callers.
• Contact management if faced with issues outside of standard operating procedures.
• Assist the General Manager with coaching and provide direction for Account Representatives.

Benefits

• Inclusive company culture where your personal growth and commitment are nurtured, both on and off the clock!
• Management team champions an open, innovative environment!
• Top-notch training and development that fuels your career growth opportunities, including transfer options within our 41 offices!
• Competitive compensation.
• Unparalleled benefits & wellness (and we really mean really good!).
• A 401k with a generous match!
• Share in company ownership.
• Get recognized for your amazing work with our employee recognition program!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees