Account Manager: Personal Lines (Experienced - minimum 2 years)

Harbin Insurance • Tyrone, GA

2d • Hybrid

About The Position

Join our family-owned, independent insurance agency in Tyrone, GA, where you'll be part of a team that genuinely cares about our clients, our community, and one another. We are looking for a Personal Lines Account Manager who enjoys helping clients protect what matters most while providing a high level of service and expertise. At Harbin Insurance, you'll find a collaborative culture, opportunities for professional growth, and a team that values integrity, accountability, and client care.

Requirements

• High School Diploma or GED
• Active Property & Casualty Insurance License
• Two or more years of insurance industry experience
• Excellent written and verbal communication skills
• Strong computer and organizational skills

Nice To Haves

• Associate's or Bachelor's Degree
• Insurance industry designation (CISR, CIC, CRM, or similar)
• Experience servicing personal lines insurance accounts

Responsibilities

• Manage and service an assigned book of personal lines insurance accounts.
• Provide outstanding customer service through timely, professional communication.
• Review policy renewals and identify opportunities to improve or expand client coverage.
• Process policy changes, endorsements, renewals, cancellations, and new business requests.
• Prepare quotes, coverage comparisons, and insurance proposals.
• Work directly with insurance carriers to resolve client issues and advocate for client needs.
• Support account retention by proactively addressing coverage concerns and service needs.
• Identify opportunities for account rounding and additional coverage recommendations.
• Follow agency workflows and procedures while maintaining a high degree of accuracy and attention to detail.
• Maintain complete and accurate documentation within agency management systems.
• Assist with premium allocations, payment schedules, and resolution of accounting discrepancies as needed.
• Maintain confidentiality of all client, employee, carrier, and agency information.
• Consistently demonstrate professionalism, reliability, and a positive team-oriented attitude.
• Participate in continuing education and professional development opportunities.

Benefits

• Group Health Insurance
• 401(k) Plan
• Company-paid Continuing Education
• Group Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hybrid work schedule eligibility after six months, based on performance and business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED