Entertainment/ Casino Valet Account Manager in Columbus - Weekly Pay!

Citrin•Columbus, OH

1d•Onsite

About The Position

We are seeking an Account Manager to take ownership of daily valet operations across one or more client locations. As an Account Manager, you’ll serve as the on-site leader responsible for ensuring operational excellence, team performance, and customer satisfaction at a mixed-use commercial property featuring a Hotel, Office Space, and two Restaurants/Bars in Columbus’s “Short North.” This is a hands-on role requiring oversight of team leads, valet/parking attendants, and a strong focus on communication and safety. As a management trainee, you can count on this program to prepare you to create your ideal career (regardless of the industry!) Our company is being built exclusively with leaders who develop from our training and guidance from within and externally. Training completion will take between 60 – 90 days (depends on current experience.) The compensation package includes benefits such as weekly pay, performance bonuses, and much more. And you’ll learn what it means to always put our people first. Ours is a culture of friendly competition, which is critical to growing our business — and your success.

Requirements

Required availability during hours of operation, Wednesday - Sunday, 7AM - 8PM.
Although rare, must have the ability to assist on an on-call basis in case of location emergencies or major issues resulting in client dissatisfaction.
Must have reliable transportation to get to and from work.
Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
All candidates must complete a background and motor vehicle record check after a conditional offer has been made
Must have a valid driver's license with no significant infractions
DashCams: Citrin invested in the safety of team members by implementing dashcams. The purpose of dashcams are to protect our drivers while driving and improve off-site driving behaviors. All Citrin team members are required to use dashcams while operating vehicles.

Nice To Haves

At least 1-2 years of leadership or operational experience (parking, hospitality, or service industry experience = bonus points)
Strong communication, time management, and tech skills (Google Apps, Microsoft Office)
Ability to lead by example and drive performance across a team
A flexible schedule and willingness to average 40-45 hours/week at the location.
Experience in automotive, parking, or car wash industries
Bachelor’s degree in business or related field

Responsibilities

Ensures the daily operations within his/her portfolio perform in accordance to company policy. This includes working assigned hours at every assigned location(s), maintenance and upkeep of all assigned facilities, new hire training, enforcing the thinksafe program, and direct responsibility for week to week staffing
Directly responsible for client satisfaction and team of all assigned location(s)
Step in as shift lead and follow shift lead standard operating procedures and daily reporting when necessary
Ensuring payment, parking compliance, and reporting on a daily basis by utilizing parking software at any assigned locations, including being responsible for team’s utilization of parking software and hotel integration regarding guests, vehicles, occupied rooms and how that affects their room billing
Responsible for accurate valet billing and creates a clear audit trail that tracks cars to nightly room stay and reports to Citrin and client in a timely manner
Perform preventive maintenance and repairs on equipment (e.g., parking gates, parking machines, facility lighting, signs, equipment, etc.).
Day-to-day management of parking locations ensuring that parking operations are handled within Citrin and client guidelines and identify need
Very responsive to Operations Manager and Director instruction and feedback and executes action plans to resolve issues in a timely manner.
Monitor facility maintenance for cleanliness standards, including but not limited to cleaning and maintaining grounds, parking lots, and garage facilities (e.g., stairwells, general lobby, parking space areas, etc.), sweep up location and take out the trash at each location