Account Manager

Ascend Learning, LLC

20d•Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. As an Account Manager for our PSG team, you’ll develop sales strategies and close business to achieve sales quotas and goals. You’ll be responsible for managing and supporting client needs, including account expansion, upselling, solving problems, identifying risk, and maintaining a large client base.

Requirements

Bachelor’s degree
3+ years of sales account management experience within industry
Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
Adept written communication for sales documentation
Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
Up to 20% of travel expected

Responsibilities

Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
Build strategic road maps to drive positive outcomes and solutions to meet client needs
Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers
Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking
Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities
Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights.
Provide exceptional customer collaboration and guidance, collect implementation details
Develop and report on sales activity, forecasts, and market dynamics to management
Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable