Account Manager

MillerKnoll•New York City, NY

47d•$125,000 - $145,000

About The Position

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Position Overview: MillerKnoll is seeking an Architecture & Design Account Manager who will play a critical role in supporting Strategic Relationship Executives (SREs) and Ancillary Relationship Executives (AREs), fostering relationships with small to mid-sized design firms, and acting as a key liaison between clients and our manufacturing teams. The ideal candidate will have strong communication skills, be highly organized, and possess the ability to manage multiple responsibilities in a fast-paced environment.

Requirements

Bachelor’s degree in Architecture, Interior Design, or a related field.
3+ years experience in an account management, project management, or design role within the architecture and design industry.
Strong organizational and multitasking skills, with attention to detail.
Excellent verbal and written communication abilities.
Familiarity with the architecture and design process, including material specification, project work, and RFPs.
Ability to work collaboratively across teams and manage client expectations.
Proficient in Excel, Word, Powerpoint, CET, Co-Pilot and Chat GPT
Knowledge of Salesforce

Nice To Haves

Experience using client toolsets for strategic planning is a plus.
Experience in the contract furniture industry is highly desirable.
Familiarity with MillerKnoll products and solutions.
Knowledge of Illustrator, Photoshop, InDesign preferred

Responsibilities

Partner with SREs and AREs to deliver exceptional service to key accounts.
Conduct showroom tours, offering an in-depth understanding of our products and solutions.
Act as a primary point of contact for clients, ensuring timely communication between clients and the factory.
Develop and prepare client presentations
Provide material samples to clients as requested, ensuring timely and accurate delivery.
Support project work by coordinating between the client, internal teams, and dealers.
Participate in the Request for Proposals (RFP) process, providing necessary information and documentation.
Assist in preparing business reviews for clients, providing data-driven insights and recommendations.
Utilize client toolsets to contribute to strategic planning and business development initiatives.
Collaborate with internal team and dealers to develop and implement strategies that align with their project goals.