Account Manager – Remote - Cigna Global Health Benefits

Cigna Healthcare•Phoenix, AZ

1d•Remote

About The Position

The Account Manager in Global Health Benefits will be responsible for managing a book of business within our small-to-medium group segment for existing global accounts. This consists of managing renewals for the block of business, adding/selling additional business to existing accounts, and converting accounts to a higher level of products/services. As owner of this block of business, there is a responsibility to manage client relationships, while providing consultative and proactive solutions, supporting their global needs. Role is Incentive Compensation (IC) eligible.

Requirements

2+ years Account Management and/or client-facing sales experience required
International experience with multinational clientele required
Strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction
Excellent organization, efficiency, negotiation and presentation skills
Ability to effectively manage productive meetings
Strong written and verbal communication skills required
Client and customer focus with the ability to build rapport and be a team player within the Cigna Healthcare organization
Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations.
Ability to exercise independent judgment within established company guidelines
Familiar with multiple software and system-based applications, such as Microsoft 365, Outlook, database & spreadsheets (i.e. Excel), and Salesforce.
Must be willing to travel in support of client and organizational meetings.
Health and Life Insurance License or ability to obtain required

Nice To Haves

Bachelor's degree preferred or equivalent work experience; high school diploma or equivalent required

Responsibilities

Client and customer facing responsibility for day-to-day support of client needs.
Provide consultative pro-active information/recommendations with clients on an on-going basis.
Manage a block of business approximately 150-200 small-to-medium accounts and average of $7M-$9M in total premium.
Possess knowledge of the practices, techniques, and tools associated with outstanding consultative service to clients and customers.
Responsible for renewals on existing block of business.
Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
Educate clients about Cigna Global updates/changes related to compliance or processes.
Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
Thorough understanding of health service products & services, and the operating requirements to support client management plan goals and sales processes.
Utilize organization's sales information systems to document pertinent client information.