Account Manager

PARADIGM SENIOR SERVICES INC•North Miami, FL

12d•$60,000 - $70,000•Onsite

About The Position

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. As an Account Manager (AM), you will provide one-on-one support to a caseload of home care providers with the goal of a one-call resolution regarding their third-party billing. You will work with customers to help resolve their problems and ensure there are no gaps in communication. You will also ensure all accounts are healthy by processing their billing and analyzing reports to catch discrepancies. This position reports to the Senior Manager of Account Management.

Requirements

Minimum 2 years of experience in account management, revenue cycle management (RCM), or healthcare billing, with a strong focus on third-party payer claims
Proficiency in CRM systems, preferably HubSpot CRM and billing software
Strong written and verbal communication skills, with a focus on business etiquette
Excellent follow-up, time management, and communication skills required
Strong problem-solving and decision-making skills
Excellent verbal and written skills
Proficiency in MS Office Suite (Outlook, Word, Excel) required

Nice To Haves

Project management experience preferred

Responsibilities

Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
Provide email support using the ticketing system to resolve customer issues
Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
Identify, analyze, and research trends in submitted claims to create resolutions
Facilitate regular meetings with customers to discuss any concerns or educational challenges
Assist customers with setting up and navigating programs or software associated with a product or service on an as-needed basis