Account Manager

Marmon Holdings, Inc.•Milford, NH

18d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Reporting to the Inside Sales Manager, the Account Manager supports assigned accounts by delivering exceptional service, ensuring accurate order execution, and serving as a key liaison between customers, Manufacturer Representatives, and internal teams. This role plays a critical part in supporting revenue performance through effective order management, issue resolution, cross functional coordination, and continuous process improvement.

Requirements

High school diploma or GED required, with a minimum of 3 years of experience in customer support, inside sales, or client service roles.
Professional, creative, and dynamic presence and ability to communicate with people at all levels.
Excellent time management skills, ability to prioritize and multi-task.
Knowledge of relevant computer applications including ERP.
Excellent written and verbal skills at technical and professional levels.

Nice To Haves

Associate’s or Bachelor’s degree in Business or a related field preferred, or an equivalent combination of education and relevant experience.
Familiarity with CRM systems and practices preferred.

Responsibilities

Serve as the primary point of contact for assigned Manufacturer Representatives, building strong working relationships and ensuring a consistent, high‑quality experience.
Prepare and deliver accurate product quotations, including pricing, terms of sale, lead times, and delivery commitments.
Process purchase orders and enter sales orders with a high degree of accuracy, ensuring compliance with pricing, credit, and operational requirements.
Respond promptly and professionally to customer and internal inquiries via phone, email, and other channels regarding inventory availability, pricing, promotions, order status, shipment details, and delivery dates.
Coordinate return authorizations, reshipments, and credits when required, partnering with internal teams and external vendors to ensure timely resolution.
Resolve complex customer issues by identifying root causes and applying sound judgment, creativity, and tact to achieve positive outcomes within company policy.
Maintain strict confidentiality of customer pricing, margin, and cost information.
Submit credit requests and partner with the Credit team to facilitate order releases and expedite approvals as needed.
Manage quality control (QC) and on‑hold order processes, ensuring clear communication and timely follow‑through to minimize customer impact.
Assist Sales with return material authorizations (RMAs), including determining product eligibility and coordinating returns through internal departments and third-party service providers.
Collaborate effectively with Sales, Operations, Finance, IT, and Customer Service on system enhancements, process changes, and new implementations.
Identify opportunities for continuous improvement and contribute data, feedback, and documentation to support process updates and operational efficiency.
Actively participate in departmental meetings, training sessions, and ongoing development activities to support team performance and cross-functional alignment.