Account Manager

WeDriveU•Fremont, CA

32d•Hybrid

About The Position

The Account Manager will report to the Director of Operations and is responsible for supporting our client’s commuter bus and shuttle program and seeking continuous improvement of their riders’ experience. You will be an extension of our client’s global transportation team, integrated into their company culture, and will be joining a program recognized as one of the Best Workplaces for Commuters.

Requirements

3-5+ years of experience in account management, business operations or project management
Strong communication and interpersonal skills, with the ability to reliably handle collaborations with internal teams.
Strong attention to details.
Excellent analytical and problem-solving abilities, with a focus on delivering high-quality results.
Experience bringing about operational excellence through process improvement.
Ability to set goals and a proven ability to achieve job performance metrics
Excellent written and oral communication, interpersonal, and presentation skills
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
Ability to master and effectively use various technology platforms
Experience with Excel, including pivot tables and vlook up.
Computer savvy including MS Office and Google Suite.

Nice To Haves

Tableau and survey generation experience a plus.
Passion for alternative modes of transportation is a plus!

Responsibilities

Act as the client’s main point of contact and an extension of the client’s internal teams.
Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
Oversee monthly client invoicing process.
Provide our client with monthly financial forecasts and detailed reports explaining variances to actual billing.
Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
Use your project management skills to foster successful collaboration between teams and meet deadlines.
Create and administer surveys to gather data to help improve rider satisfaction.
Maintain a close collaborative relationship with the local operations team to ensure driver and fleet standards are being met.
Collaborate with customer success, marketing, and other internal teams to support overall program goals.
Weekly and monthly reporting to the client on service updates and performance.
Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.