Account Manager - Home Services (Needham, MA)
About The Position
Hassle Free Home is a home services membership company. We provide our members with handyman maintenance visits and an account manager for home projects that fall outside the scope of our handyman services. As an Account Manager, you will be the coordinator of these projects. This role involves maintaining an organized project pipeline, providing clients with regular updates, and ensuring the smooth execution of all projects. The ideal candidate is highly responsive, an excellent communicator, and naturally organized, offering an opportunity to excel quickly in this position.
Requirements
- Clear, professional communication (written and verbal)
- Fast responsiveness—you don’t leave people waiting
- Strong organization and attention to detail
- Ability to manage multiple clients/projects at once
- Comfortable with technology (managing multiple systems, texting, email, and basic software tools)
Nice To Haves
- Background in customer service, account management, or coordination
- Someone who enjoys working with people and staying organized
- Strong communicator who responds quickly and follows through
- Looking for a stable role with growth—not a sales grind or technical construction job
- Experience in home services or similar industries
Responsibilities
- Coordinate home projects between clients and contractors
- Communicate effectively through phone, text, and email
- Follow up, schedule, and solve small issues before they become big ones
- Review and polish estimates before sending to clients
- Own the overall client experience from start to finish
Benefits
- PTO
- health/dental/vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
